Emma Davies

• Greeted and seated guests, managed OpenTable reservations, and ensured a welcoming and organized front-of-house experience.
• Maintained cleanliness and sanitation standards across host stand, dining area, restrooms, and menu materials.
• Provided support in delivery operations, including packaging, labeling, organizing bills, and handling guest inquiries via phone.
• Assisted in food preparation and packaging for takeout, ensuring accuracy and professional presentation.
• Supported servers by bussing and resetting tables, garnishing dishes, running food and drinks, and responding to guest needs.
• Maintained and restocked server and delivery stations, including cutlery, napkins, side plates, beverages, and coffee supplies.
• Demonstrated excellent communication skills with guests and team members to uphold a positive and efficient work environment.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Addressed customer questions concerning operational hours, seating availability, and menu details.
• Managed reservations and to-go orders via phone, addressed customer inquiries, and communicated accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
• Supervised seating area and examined restrooms routinely to maintain pristine conditions.