Emma Davidson
Kingston
Summary
Effective student who is committed to learning, developing skills within the health sciences felid, and team contributions. Self directed and energetic with superior performance in both autonomous or collaborative environments, working either independently or accompanied by a team for tasks or projects. Passionate for having any role within a health science environment and eager to expand and create new skills built via prior academic and work experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Red Lobster
06.2024 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
Customer Service Associate
SUBWAY®Restaurants
06.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Science - Biology
Queens University
Kingston, ON04-2026
High School Diploma -
All Saints Catholic Secondary School
Whitby, ON06-2022
Skills
- Strong multitasking
- Problem resolution
- Cleanliness and hygiene
- Scheduling
- Safe work practices
- Active listening
- Time management
- Positive interactions
- Energetic and Enthusiastic
- Cultural awareness
- Customer service assistance
- Coordinating tasks
Languages
English
Native or Bilingual
Romanian
Professional Working
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Restaurant Hostess
Red Lobster
06.2024 - 09.2024
Customer Service Associate
SUBWAY®Restaurants
06.2022 - 09.2022
- ServSafe Food Handler Certification - National Restaurant Association.
Bachelor of Science - Biology
Queens University
High School Diploma -
All Saints Catholic Secondary School
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