Emma Davenport
Victoria
Summary
Dynamic and adaptable professional with extensive experience in customer service, team leadership, and guest relations. Proven success in past roles demonstrating a strong ability to manage high-pressure environments while maintaining operational excellence. Skilled in conflict resolution, multitasking, and communication, with a commitment to enhancing guest experiences and fostering positive team dynamics. Adept at training and mentoring staff, handling guest inquiries, and ensuring safety and satisfaction in both hospitality and educational settings. Passionate about delivering outstanding service, driving repeat business, and maintaining high standards in every aspect of operations.
Overview
10
10
years of professional experience
Work History
Server/Manager
The Stonehouse Pub
05.2021 - 08.2025
•Managed daily operations of a busy restaurant, overseeing a team of servers, cooks, and staff to ensure smooth service.
•Trained and mentored new hires, ensuring they understood company policies and provided exceptional guest service.
•Handled guest inquiries and complaints professionally, ensuring satisfaction and repeat business.
•Inventory Management: Knowledgeable in tracking inventory, placing orders, and ensuring sufficient stock levels to meet customer demand.
Visitor Services
The Butchart Gardens
11.2018 - 03.2020
•Maintained the beauty and cleanliness of garden grounds by performing regular inspections, cleaning, and ensuring all areas were pristine and welcoming for visitors.
•Worked at the Information Centre, providing up-to-date information on garden tours, special events, and amenities, and helping guests with directions, tickets, and recommendations.
•Handled guest feedback and complaints professionally, ensuring any concerns were addressed promptly and contributing to a positive visitor experience.
•Collaborated with team members and departments to ensure consistent guest satisfaction and efficient operations across the garden.
Swim Instructor
Saanich Commonwealth Place
08.2015 - 05.2019
- Taught daily swim instruction to students of varying ages and skill levels.
- Maintained CPR, First Aid, and Water Safety Instructor certifications to ensure preparedness for potential emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Education
Bachelor of Science - Psychology
University of Victoria
Victoria06-2025
Skills
Customer Service Excellence: Ability to deliver exceptional service under pressure, with a focus on creating memorable guest experiences
Conflict Resolution: Strong problem-solving skills to handle guest complaints, team disputes, and operational challenges with professionalism and tact
Team Leadership & Development: Skilled at managing, motivating, and mentoring staff to deliver high-quality service and foster a positive work environment
Multitasking: Ability to juggle multiple tasks simultaneously, such as serving guests, managing the team, and maintaining operational standards, without compromising quality
Accomplishments
World Cheerleading Champion – University of Victoria Cheerleading Team
Achieved the title of World Champion while representing the University of Victoria, demonstrating exceptional dedication, discipline, and teamwork. Balanced rigorous training schedules with academic responsibilities, showcasing strong time management, resilience, and commitment to excellence
Languages
French
Limited Working
Timeline
Server/Manager
The Stonehouse Pub
05.2021 - 08.2025
Visitor Services
The Butchart Gardens
11.2018 - 03.2020
Swim Instructor
Saanich Commonwealth Place
08.2015 - 05.2019
Bachelor of Science - Psychology
University of Victoria