Emma Davenport

•Managed daily operations of a busy restaurant, overseeing a team of servers, cooks, and staff to ensure smooth service.

•Trained and mentored new hires, ensuring they understood company policies and provided exceptional guest service.

•Handled guest inquiries and complaints professionally, ensuring satisfaction and repeat business.

•Inventory Management: Knowledgeable in tracking inventory, placing orders, and ensuring sufficient stock levels to meet customer demand.

•Maintained the beauty and cleanliness of garden grounds by performing regular inspections, cleaning, and ensuring all areas were pristine and welcoming for visitors.

•Worked at the Information Centre, providing up-to-date information on garden tours, special events, and amenities, and helping guests with directions, tickets, and recommendations.

•Handled guest feedback and complaints professionally, ensuring any concerns were addressed promptly and contributing to a positive visitor experience.

•Collaborated with team members and departments to ensure consistent guest satisfaction and efficient operations across the garden.

• Taught daily swim instruction to students of varying ages and skill levels.
• Maintained CPR, First Aid, and Water Safety Instructor certifications to ensure preparedness for potential emergency situations during lessons.
• Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
• Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.