Emma Dao
Vancouver,BC
Summary
Store manager with 4+ years of experience in controlling inventory, ordering and tracking new supplies, and developing procedures and training material for staff. Strong organization and time management skills with a track record of success.
Overview
10
10
years of professional experience
Work History
Store Manager
Body Energy Club
09.2021 - Current
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Provide an outstanding customer service experience and troubleshoot customer complaints to all individuals visiting stores
- Resolve escalated customer complaints in a professional, respectful manner. Educate and empower your team to resolve customer concerns at the moment
- Evaluate the store's performance and customer experience by using a variety of reports and surveys
- Forecast, manage, maintain, and order all store inventory within budget
Review product placement, merchandising, marketing components/signage, and promotional strategies to ensure alignment with brand direction and key product strategies - Action sound knowledge of shrinkage and loss minimization and implement reduction strategies within your team
- Manage all team members working at the store by providing leadership and vision of the company’s core values
- Work with and recognize team member potential to create career development plans based on career aspirations. Train and hold team members accountable for knowing and executing all store processes in alignment with company standards and expectations
- Effectively delegate tasks to team members to achieve employee engagement
- Monitor staff's behaviour and provide feedback to management as necessary
- Train staff on updated operational policies and procedures as communicated
- Collaboratively, with Senior Management, monitor and adjust employee schedules to maximize productivity, obtain payroll budget and cover key business hours/peak days
- Maintain a food safe and sanitary environment
Assistant Manager
Body Energy Club
05.2021 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed customer complaints.
- Supported the Smoothie Bar and helping the customers.
- Assisted with day-to-day store operations including customer service, cash handling, merchandising and receiving the orders.
- Oversewed the correct receiving, auditing, and escalating of any issues that may arise from deliveries while on shift.
- Supported any heavy influx of orders and worked to get all products received and on the shelves in a timely manner.
- Followed health, safety and sanitation guidelines for all products.
Smoothie Bar Supervisor and Keyholder
Body Energy Club
08.2019 - 04.2021
- Provided quality beverages and friendly customer service.
- Generated sales and ensured a professional, clean, and organized environment.
- Provided feedback to the store manager on partner performance during shift.
- Assisted with day-to-day store operations including customer service, cash handling, merchandising and receiving the orders.
- Checked and responded the emails from other stores and managers for any request.
- Coached staff.
- Maintained inventory and ordered merchandise.
- Resolved any issues that may arise, including customer requests, and complaints.
- Followed health, safety and sanitation guidelines for all products.
Cashier Team Lead
88 Supermarket
10.2017 - 07.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Maintained inventory and ordered merchandise
- Coached staff
Administrator and Sale Manager
THOI DAI TRAINING – DEVELOPMENT JSC
01.2014 - 01.2017
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Generated sales including customer care and searching for new clients.
- Planned events for students inside and outside the center.
- Other administrative tasks related such as making the schedule, including bookkeeping, organizing files, answering the phone, coordinating calendars ,and evaluating staff.
Education
Hospitality Managenment - Hospitality Managenment
Douglas College
New Westminster, BCHospitality Management Degree - Hospitality Managenment
Cornerstone College
609 West Hastings Street, Vancouver BC V6B 4W404.2021
Food Safe Certificate -
Open School Bc
07.2020
Managing Human Resources Certificate - Managing Human Resources
AHLEI
02.2020
Leadership And Management Ceritficate - Leadership And Management
AHLEI
05.2019
Bachelor's Degree of Economics - Service And Transport Economics
Hai Phong University
07.2013
Skills
- Organization
- Teamwork
- Leadership
- Customer Service
- Problem-solving
- Computer and Software Skills
- Inventory and Purchasing at store level
- Balancing schedules
- Attention to Detail
- Negotiation
- Administrative
- Management
- Interpersonal skills
- Time management
- Budget Management
Biking, hiking and reading books
Biking, reading, arts and photography
Timeline
Store Manager
Body Energy Club
09.2021 - Current
Assistant Manager
Body Energy Club
05.2021 - 09.2021
Smoothie Bar Supervisor and Keyholder
Body Energy Club
08.2019 - 04.2021
Cashier Team Lead
88 Supermarket
10.2017 - 07.2019
Administrator and Sale Manager
THOI DAI TRAINING – DEVELOPMENT JSC
01.2014 - 01.2017
Hospitality Managenment - Hospitality Managenment
Douglas College
Hospitality Management Degree - Hospitality Managenment
Cornerstone College
Food Safe Certificate -
Open School Bc
Managing Human Resources Certificate - Managing Human Resources
AHLEI
Leadership And Management Ceritficate - Leadership And Management
AHLEI
Bachelor's Degree of Economics - Service And Transport Economics
Hai Phong University
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