Emma Danis
Brantford,Ontario
Summary
Passionate about travel and the airline industry, I am seeking a Flight Attendant position where I can leverage my strong communication, interpersonal, and problem-solving skills. With a commitment to delivering exceptional customer service and ensuring passenger comfort and safety, I aim to create positive and memorable in-flight experiences. Eager to contribute to a dynamic team and uphold the highest standards of professionalism and care in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder/Sales Associate
Savour
08.2023 - 04.2025
- Checked guests' photo identification for validity and age requirements.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size and brand
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server
East Side Mario's
07.2022 - 08.2023
- Provided exceptional customer service in a high-volume restaurant, managing up to 50 guests per shift and promptly resolving concerns
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server
Crabby Joe's Bar • Grill
02.2022 - 08.2022
- Recognized by management for delivering exceptional customer service and fostering repeat business.
- Efficiently managed multiple tables while upholding high service standards.
- Accurately processed orders via POS, demonstrating strong menu and promotion knowledge.
- Consistently followed all health and safety protocols, including COVID-19 regulation.
- Bussed and reset tables to keep dining room and work areas clean.
Part-time Hostess/Busser
Montana's BBQ & Bar
08.2021 - 02.2022
- Trusted to monitor and manage wait times during busy hours, while keeping guests informed and calm.
- Led our reservations process and created seating plans in an organized manner that ensured effective table turnover and guest satisfaction
- Completed daily side work and opening and closing duties without fail.
Education
College diploma - Destination and Travel Management
Conestoga College
Waterloo, ON04.2024
Skills
- Opening and closing coordination
- Customer service
- Guest relations
- Point of sale systems
- Team collaboration
- Attention to detail
- Stress management
- Hospitality and accommodation
- MS office
Certification
- Ontario Smart Serve, 12/01/21 - Present
- Ontario Food Handler's Certificate, 11/01/22 - 11/01/27
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Key Holder/Sales Associate
Savour
08.2023 - 04.2025
Server
East Side Mario's
07.2022 - 08.2023
Server
Crabby Joe's Bar • Grill
02.2022 - 08.2022
Part-time Hostess/Busser
Montana's BBQ & Bar
08.2021 - 02.2022
College diploma - Destination and Travel Management
Conestoga College
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