Summary
Overview
Work History
Education
Skills
Languages
Certification
Awards
Timeline
Generic

Emma Creasy

Barrie,Canada

Summary

Sales and leasing professional with strong background in customer relations and negotiation. Demonstrated ability to drive sales and exceed goals, leveraging expertise in market analysis and product knowledge. Known for effective teamwork, adaptability, and unwavering reliability. Proficient in client management, contract negotiations, and closing deals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales and Leasing Consultant

Barrie Subaru
06.2024 - Current
  • Consistently achieved and exceeded monthly sales targets by matching clients with the right vehicles.
  • Built long-term client relationships through personalized service, transparent communication, and follow-up.
  • Collaborated with the sales team on promotions and sales strategies to maximize results.
  • Mentored new team members, sharing product knowledge and sales techniques.
  • Managed deal documentation, financing options, and CRM updates with accuracy and efficiency.
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Receptionist

Barrie Subaru
05.2022 - 06.2024
  • Acted as the first point of contact, delivering exceptional customer service in a high-volume dealership.
  • Scheduled and confirmed appointments for sales and service teams, improving scheduling efficiency.
  • Answered and directed incoming calls using a multi-line phone system.
  • Processed payments and maintained accurate customer and dealership records.
  • Supported staff with daily administrative tasks, ensuring seamless operations across departments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

Jacuzzi Hot Tubs of Manitoba
02.2021 - 08.2021
  • Responded to customer inquiries and resolved issues with professionalism and efficiency.
  • Supported sales through upselling maintenance packages and accessories.
  • Handled billing procedures, processed payments, and assisted customers with account setup.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Barista

Starbucks (Sobey’s Brandon South)
07.2020 - 02.2021
  • Delivered fast and personalized service in a high-volume café environment.
  • Recommended and upsold menu items based on customer preferences.
  • Recognized for maintaining a positive and efficient atmosphere during busy shifts.
  • (Earlier experience in retail, event support, photography, and animal care available upon request.)
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Neelin High School
Brandon, MB
06-2020

Skills

  • Sales & Leadership: Automotive sales, upselling, client relationship management, mentoring peers
  • Customer Service: Issue resolution, conflict management, repeat business development
  • Administration: Scheduling, deal documentation, payment processing, office coordination
  • Technical: Microsoft Office Suite, dealership CRM tools, POS systems, multi-line phone systems
  • Core Strengths: Time management, team collaboration, analytical thinking, attention to detail
  • Closing techniques
  • Goal oriented
  • Sales presentations
  • Cold calling
  • Follow-up techniques
  • Relationship building

Languages

English
Native or Bilingual

Certification

  • OMVIC License
  • Valid Ontario Driver’s License

Awards

Honour Roll – Neelin High School (Grades 9, 10, and 12), Academic Excellence Award – River Heights School (Grades 7 & 8)

Timeline

Sales and Leasing Consultant

Barrie Subaru
06.2024 - Current

Receptionist

Barrie Subaru
05.2022 - 06.2024

Customer Service Representative

Jacuzzi Hot Tubs of Manitoba
02.2021 - 08.2021

Barista

Starbucks (Sobey’s Brandon South)
07.2020 - 02.2021

High School Diploma -

Neelin High School

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Emma Creasy