Emma Cousins
Collingwood
Summary
Personable and upbeat professional with a strong focus on excellent communication and organizational skills, ensuring smooth guest experiences and efficient management. Highly knowledgeable in exceptional customer service and adept at multitasking. Committed to creating a welcoming atmosphere and continuously enhancing overall guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess/Bartender
The Rec Room
05.2021 - 10.2023
- Greeted Guests
- Walked Guest to their seat
- COVID-19 screening
- Clean areas around me
- Prepared alcoholic/ non alcoholic beverages
- Switched between hosting, serving, bartending
- Mixed unique and interesting cocktails for customers, including bar specials.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Prepped bartender
- Served high customer volumes during special events, nights, and weekends.
- Waited tables
- Served mixed drinks, food and alcoholic beverages
- Verified customer age prior to serving
- Worked lunch, dinner, late night and closing shift
- Performed opening and closing duties
- Answered customer questions about hours, seating, and menu information.
Cashier/Customer Service
Urban Kids
11.2019 - 12.2020
- Folded and put away clothes/merchandise
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Cashed customers out using card/cash
- Changed display walls
- Stocked the back room
- Helped customers with sales
- Seasonal Employee
- Manager Duties
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Office Manager
Make It Drain Plumbing Company
01.2017 - 12.2019
- Managed day-to-day office functions such as appointment setting
- Handled all financials
- Collected payments
- Hired and mentored employees
- Handled faxing, copying and filing
- Managed office supplies
- Oversaw AP and bookkeeping
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established team priorities, maintained schedules and monitored performance.
Education
HIGH SCHOOL DIPLOMA -
SAINT JOSEPH CATHOLIC SECONDARY SCHOOL
Barrie, ON06.2020
Skills
- Office Management
- Microsoft Word
- Assistant Manager Experience
- Retail Sales
- Bartending
- Food Service
- Restaurant Experience
- Food Prep
- Serving Experience
- Cleaning Experience
- Busser
- Sales Support
- Food Safety
- Commercial Cleaning
- Cash Handling
- Food Handling
- POS
- Microsoft Powerpoint
- Customer Service
- Cashiering
- Pricing
- Host/Hostess
- Administrative Experience
- Upselling
- Babysitting
- Office management
- Strong multitasking
- Highly reliable
- Patience and empathy
- Time management skills
- Clear oral/written communication
- Cash handling
- Billing
- Cleaning and sanitation
- Detail-oriented
- Order taking
- Memory retention
- Professionalism and courtesy
Certification
G License 2022- Present
Additional Information
Customer service, Work well independently or part of a team, Punctual, Quick learner, Trustworthy, Computer skills, WHMIS, Physical ability, Initiative, Smart serve, First Aid, CPR Certified
Awards
Honor Roll Graduate, 06/20
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native or Bilingual
Timeline
Hostess/Bartender
The Rec Room
05.2021 - 10.2023
Cashier/Customer Service
Urban Kids
11.2019 - 12.2020
Office Manager
Make It Drain Plumbing Company
01.2017 - 12.2019
G License 2022- Present
HIGH SCHOOL DIPLOMA -
SAINT JOSEPH CATHOLIC SECONDARY SCHOOL
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