Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Bookworm
Timeline
Generic

Emma Cobb

Calgary,AB

Summary

Dynamic Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and creative acumen. Expert in customer service and adept at fostering strong relationships.

Overview

11
11
years of professional experience

Work History

Office Manager

Athletica Gymnastics
09.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and client records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence or in person.
  • Established team priorities, maintained schedules and monitored performance.
  • Created and maintained effective class schedules and managed registrations.
  • Coordinated special projects and managed staff schedules.

Dance Instructor

Athletica Gymnastics
10.2018 - Current
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

Operations Lead

Indigo Books & Music
09.2015 - 01.2020
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Performed quality control and monitored production efforts.

Assistant Manager

Good Earth Coffeehouse
10.2013 - 03.2015
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

FRSA - Dramatic Arts

Rosebud School of The Arts
Rosebud, AB

Skills

  • Customer service
  • Training and coaching
  • Scheduling and calendar management
  • Organizational Skills
  • Office Administration
  • Classroom leadership
  • Choreography expertise
  • Literary knowledge
  • Merchandise displays
  • Strong Communication and Interpersonal Skills

Languages

English
Native or Bilingual

Accomplishments

    Produced, choreographed and performed Dream Within a Dream, a successful original dance production.

Bookworm

Avid reader and book collector with a strong enthusiasm for all aspect of the Arts.

Timeline

Office Manager

Athletica Gymnastics
09.2019 - Current

Dance Instructor

Athletica Gymnastics
10.2018 - Current

Operations Lead

Indigo Books & Music
09.2015 - 01.2020

Assistant Manager

Good Earth Coffeehouse
10.2013 - 03.2015

FRSA - Dramatic Arts

Rosebud School of The Arts

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Emma Cobb