Emma Clark
Edmonton,AB
Summary
Dedicated individual with a history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with customers in a fast paced setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager/Hairstylist
Great Clips
11.2019 - 09.2022
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trimmed, cut, and shaped hair based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
Hairstylist
The One Salon
07.2019 - 09.2019
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair based on customer preference.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Bakery Clerk
Save On Foods
10.2016 - 06.2017
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Cosmetology - Cosmetology Studies
Archbishop O'Leary
Edmonton, AB06.2019
High School Diploma -
Archbishop O'Leary
Edmonton, AB06.2018
Skills
- Train Employees
- Customer Service
- Staff Management/ Leadership
- Managing Terminations
- Manage inventory
- Debit, credit, and cash handling
- Order Fulfillment
- Key holder
Certification
- Licensed Hairstylist - January/2022
Timeline
Manager/Hairstylist
Great Clips
11.2019 - 09.2022
Hairstylist
The One Salon
07.2019 - 09.2019
Bakery Clerk
Save On Foods
10.2016 - 06.2017
Cosmetology - Cosmetology Studies
Archbishop O'Leary
High School Diploma -
Archbishop O'Leary
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