Emma Chu
San Jose
Summary
Compassionate and detail-oriented pharmacist with 9+ years of experience in high-volume retail pharmacy, excelling in clinical decision-making, medication therapy management, and insurance claim resolution. Proven ability to improve patient outcomes through education, adherence support, and collaboration with interdisciplinary teams. Adept at navigating third-party billing, resolving prior authorizations, and ensuring compliance with federal, state, and payer requirements. Multilingual in Mandarin Chinese and Japanese, enabling effective communication with diverse patient populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Safeway
Union City
03.2018 - Current
- Over 9 years of experience delivering patient-centered pharmacy services with accuracy and compliance
- Handled high-volume workflow during the Rite Aid acquisition, efficiently onboarding large numbers of new patients and processing increased prescription volume
- Demonstrated strong ability to resolve challenging customer situations and navigate language and cultural barriers with professionalism and empathy.
- Ensured regulatory compliance, maintained accurate records, and collaborated with healthcare providers to optimize patient care.
- Partnered with Pharmacy Manager to increase script counts from average of 700 per week to 1700 over span of 3 years, while achieving 100& compliance in audits.
- Built strong patient relationships through personalized and friendly service
- Organized and led large scale COVID-19 vaccination clinics serving up to 250 patients
- Oversaw major system upgrades, trained team members, and optimized workflow.
- Promoted pharmacy services through community outreach, flu tables, and coupon distribution
- Highly experienced in third-party billing, including Medicare, Medical, and commercial insurance such as Caremark and OptumRX
- Conducted weekly MTM services, including CMRS and target interventions on OutcomesMTM
Staff Pharmacist
CVS Pharmacy
Santa Rosa
09.2015 - 03.2018
- Performed manager-level responsibilities, including controlled substance inventory, and operational oversight.
- Delivered thorough counseling on prescription and OTC medications, ensuring patient understanding and compliance.
- Achieved performance goals by meeting prescription fulfillment deadlines and increasing patient engagement.
- Ensured full compliance wit federal and state pharmacy laws and regulations.
- Administered daily flu clinics in a high-volume environment
Education
Pharm.D. - School of Pharmacy
Pacific University
Forest Grove, OR05-2015
Associate of Science - Biological Science (With High Honors)
Foothill College
Los Altos, CAMaster of Arts - Art Practice
University of California, Berkeley
Berkeley, CASkills
- Prior Authorization & Claims Resolution
- Medication Therapy Management (MTM)
- Patient Counseling & Education
- Regulatory Compliance & Audit Readiness
- Immunization Administration
- Multilingual Communication (Mandarin Chinese & Japanese)
Certification
- Licensed Pharmacist - California Board of Pharmacy (Active, in good standing)
- Doctor of Pharmacy (Pharm.D.) - Pacific University
- Certified Immunizing Pharmacist
- CPR Certified
- Travel Health Certification
Timeline
Staff Pharmacist
Safeway
03.2018 - Current
Staff Pharmacist
CVS Pharmacy
09.2015 - 03.2018
Pharm.D. - School of Pharmacy
Pacific University
Associate of Science - Biological Science (With High Honors)
Foothill College
Master of Arts - Art Practice
University of California, Berkeley
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