Emma Chervatin
Victoria,BC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Copper Otter Bar and Grill
06.2024 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serves food and beverages promptly with focused attention to customer needs.
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivates warm relationships with regular customers.
- Performs opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Photography Assistant
Rachel Lenkowski Photography
06.2021 - Current
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Supported photography and video shoots by helping with equipment setup.
Private Nanny
Theresa Grimmer
11.2023 - 02.2025
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
Barista
Vanilla Leaf Bakery
06.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Marina Staff Member
Port Browning Marina Resort
04.2022 - 10.2022
- Assisted with boat launching and docking, ensuring a smooth and stress-free experience for guests.
- Assisted in training new staff members, ensuring they were equipped with the skills needed for success in their roles.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, and emails directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Front of House Employee/Kitchen Staff Member
Del Vecchio Pasta Fresca
05.2020 - 05.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
High School Diploma -
Gulf Islands Secondary School
Salt Spring Island, BC06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- High volume dining
- Customer service
- Cleanliness standards
Certification
- Food Safe
- Serving it right
Timeline
Server
Copper Otter Bar and Grill
06.2024 - Current
Barista
Vanilla Leaf Bakery
06.2024 - 11.2024
Private Nanny
Theresa Grimmer
11.2023 - 02.2025
Marina Staff Member
Port Browning Marina Resort
04.2022 - 10.2022
Photography Assistant
Rachel Lenkowski Photography
06.2021 - Current
Front of House Employee/Kitchen Staff Member
Del Vecchio Pasta Fresca
05.2020 - 05.2021
High School Diploma -
Gulf Islands Secondary School