Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Chatterton

Whitby,Ontario

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Sky Zone
08.2023 - Current
  • Managed teams and handled workplace incidents.
  • I trained new staff, and led safety protocols and cash operations.
  • Resolved customer and employee concerns.
  • Coordinated and confirmed party and group reservations via phone and internal booking systems.
  • Monitored inventory levels and ordered supplies to support operational needs.
  • Complied with company policies, objectives and communication goals.

Team Lead / Sales Associate / Party Host

Sky Zone
11.2022 - 08.2023
  • Coordinated event setups for parties of up to 20 guests.
  • Trained team members in sales techniques and customer service skills.
  • Provided leadership and guidance to foster team development.
  • Assisted customers to improve overall experience.
  • Resolved customer complaints swiftly and effectively.
  • Managed team schedules to ensure optimal coverage during peak hours.
  • Monitored performance metrics and offered feedback for continuous improvement.

Sales Associate

Flying Squirrel
06.2021 - 10.2022
  • Assisted customers in selecting products and provided product information.
  • Maintained sanitization and safety standards.
  • Processed transactions efficiently and accurately at the point of sale.
  • Collaborated with team members to manage inventory levels effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed transactions using a point-of-sale system.

Education

Marketing Diploma -

Durham College
Oshawa, ON
06-2024

Skills

  • Team leadership
  • Graphic design proficiency
  • Effective communication
  • Cash handling expertise
  • Employee training
  • Attention to detail
  • Digital marketing tools
  • Customer service excellence
  • Point of sale systems
  • Problem-solving skills
  • Emergency response and first aid
  • Time management strategies
  • Event coordination

Certification

  • Microsoft Office Specialist (Word, Excel, PPT), 2019
  • Standard First Aid CPR/AED Level C, 2023
  • Hootsuite Platform, 2024
  • HubSpot Social Media, 2024
  • Google Ads Search, 2024
  • Smart Serve Ontario, 2025

Timeline

Supervisor

Sky Zone
08.2023 - Current

Team Lead / Sales Associate / Party Host

Sky Zone
11.2022 - 08.2023

Sales Associate

Flying Squirrel
06.2021 - 10.2022

Marketing Diploma -

Durham College

Similar Profiles

CREATE PROFILE
Emma Chatterton