Emma Chatfield-Wilcox
San Diego
Summary
Demonstrated strong multitasking and customer service in high-volume settings. Trained new employees in operational procedures while managing multiple tables, ensuring efficient workflow and positive guest experiences. Committed to fostering customer relationships and maintaining a safe, clean environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
Mimi's Cafe
San Diego
01.2026 - Current
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Provided guidance on how to handle difficult customer situations in a professional manner.
Server
Mimi's Cafe
San Diego
04.2022 - Current
- Served food and beverages promptly while prioritizing customer needs for a positive dining experience.
- Managed multiple tables simultaneously, ensuring consistent service quality and customer satisfaction.
- Worked with team members during busy shifts to streamline workflow and enhance guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Liberal Studies Emphasis in Elementary Education
San Diego State University
San Diego, CA12-2026
Skills
,,,,,,
Guest Engagement
Guest Seating
Exceptional customer service
Memory retention
Relationship Building
Reliable and Responsible
Strong Work Ethic
Timeline
Shift Leader
Mimi's Cafe
01.2026 - Current
Server
Mimi's Cafe
04.2022 - Current
Bachelor of Arts - Liberal Studies Emphasis in Elementary Education
San Diego State University