Summary
Overview
Work History
Education
Skills
References
Timeline
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Emma Calicchio

Santa Cruz

Summary

Dynamic and detail-oriented professional with extensive experience at Safeway, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high sanitation standards and organizational skills, contributing to a positive shopping experience and operational efficiency.

Overview

11
11
years of professional experience

Work History

Deli Clerk

Safeway
Felton
11.2021 - 04.2025
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Greeted customers in a friendly and professional manner.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Informed customers of deli specials to increase profits.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Maintained safe food handling practices to prevent germ spread.

Courtesy Clerk

Safeway
Felton
06.2021 - 11.2022
  • Performed price checks for customers upon request.
  • Directed customers to product locations throughout store to help find requested items.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Took unwanted items from checkout to proper location.
  • Maintained a neat and orderly work area at all times.

Donation Attendant/Processor

Goodwill Central Coast
Scotts Valley
02.2014 - 03.2020
  • Maintained clean, orderly appearance of donation area.
  • Logged daily donations and issued tax receipts to donors.
  • Sorted and categorized items according to size, type, and condition.
  • Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
  • Processed donor donations in a timely manner.
  • Ensured proper handling of all donated items.
  • Maintained cleanliness and orderliness of donation areas.
  • Performed administrative tasks such as data entry, filing.
  • Explained donation policy politely when rejecting donations and recommended other options for disposal of items.
  • Greeted and welcomed donors at the donation center.
  • Greeted and engaged in friendly conversation with every donor to create positive donor experiences.

Education

High School Diploma -

Harbor High School
Santa Cruz, CA
06-2011

Skills

  • Cash handling
  • Customer service
  • Team collaboration
  • Workplace sanitation
  • Attention to detail
  • Organizational skills
  • Time management
  • Cash handling proficiency

References

References available upon request.

Timeline

Deli Clerk

Safeway
11.2021 - 04.2025

Courtesy Clerk

Safeway
06.2021 - 11.2022

Donation Attendant/Processor

Goodwill Central Coast
02.2014 - 03.2020

High School Diploma -

Harbor High School

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Emma Calicchio