Emma Bullock
Magrath
Overview
7
7
years of professional experience
Work History
Restaurant Leader
Mr. Mikes Steakhouse Casual
03.2025 - 09.2025
- Cultivated a positive team environment while overseeing daily operations and administrative functions.
- Managed key back-office tasks, including inventory control, supply ordering, and scheduling.
- Ensured accurate completion of daily/weekly performance reports and handled financial reconciliations.
- Assisted with budgeting and forecasting, driving efficiency in operations and reporting.
- Fostered team collaboration and motivated staff to achieve high performance standards.
Shift Leader/ Server
Earls Kitchen + Bar
09.2019 - 12.2024
- Led daily operations, ensuring smooth service flow and high customer satisfaction.
- Supervised and supported staff during peak hours, maintaining efficient service and team morale.
- Handled cash reconciliation and auditing, ensuring balanced transactions from previous shifts.
- Provided guest service, upsold menu items, and addressed inquiries about specials.
- Led by example, consistently stepping in to cover shifts when needed.
Hostess/ Server
Lakeside Chophouse
07.2018 - 10.2019
- Coordinated with kitchen and service staff to streamline communication during peak hours.
- Trained new hosts on operational procedures and customer service standards.
- Handled guest inquiries and feedback, fostering positive relationships and resolving issues promptly.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Magrath High School
Magrath, AB07-2018
Skills
- Customer Service Excellence: Skilled in building rapport with guests, handling complaints, and ensuring exhalant customer service
- Leadership & Team Management: Experienced in leading teams, motivating staff, and ensuring effective collaboration
- Operational Efficiency: Proficient in inventory control, supply management, and cash reconciliation
- Adaptability & Growth: Eager and willing to learn, embracing new challenges and continuous improvement
Timeline
Restaurant Leader
Mr. Mikes Steakhouse Casual
03.2025 - 09.2025
Shift Leader/ Server
Earls Kitchen + Bar
09.2019 - 12.2024
Hostess/ Server
Lakeside Chophouse
07.2018 - 10.2019
High School Diploma -
Magrath High School