Emma Brook
Edmonton
Summary
Detail-oriented professional with experience in personal care and retail environments. Skilled in client relations, appointment management, and providing tailored recommendations. Eager to leverage strong customer service and communication skills to enhance client satisfaction.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Wax Technician
Buff Wax Spot
Edmonton
03.2025 - Current
- Provide professional personal-care services while ensuring a safe, comfortable, and respectful client experience.
- Manage front-desk responsibilities including booking appointments, confirming schedules, and handling client inquiries in person and by phone.
- Maintain accurate appointment records and support daily business operations.
- Communicate clearly with clients to understand needs, explain services, and provide aftercare guidance.
- Maintain high standards of cleanliness, hygiene, and workplace safety.
- Manage time efficiently to stay on schedule in a fast-paced, client-focused environment.
- Recommend products and services based on individual client needs.
Sales Associate
La Senza
Edmonton
10.2024 - 11.2025
- Delivered consistent, high-quality customer service in a retail environment.
- Assisted customers with product selection while meeting individual needs and preferences.
- Met sales goals through strong communication and relationship-building skills.
- Supported daily store operations including merchandising and inventory tasks.
- Assisted customers with product selections and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Student Esthetician
Mc College
Edmonton
09.2024 - 04.2025
- Completed hands-on training in skincare, waxing, facial treatments, and body services etc.
- Conducted client consultations to assess needs and deliver customized services.
- Built strong client relationships through professionalism and effective communication.
- Followed industry standards for sanitation, safety, and client care.
- Worked collaboratively in a fast-paced, client-focused environment.
Education
St Francis Xavier
Edmonton, AlbertaSome College (No Degree) - Esthetics
Mc College
Edmonton, AlbertaSkills
- Effective communication
- Time management
- Attention to detail
- Work Planning and Prioritization
- Works Well Under Pressure
- Customer service
Accomplishments
- Honours grades 7-12
- Scholarship during College
Information
- I will provide references upon request
- I have a lot of other job experience, including reception, retail, serving and sales I can provide information upon request!
Timeline
Wax Technician
Buff Wax Spot
03.2025 - Current
Sales Associate
La Senza
10.2024 - 11.2025
Student Esthetician
Mc College
09.2024 - 04.2025
St Francis Xavier
Some College (No Degree) - Esthetics
Mc College