Emma Bragg
Invermere,BC
Summary
A highly motivated and hardworking Server with over ten years of experience providing excellent customer service across hospitality, retail and education services. Upbeat, friendly and approachable with the ability to undertake multiple tasks simultaneously in fast-pased environments. Seeking a full-time position in an exciting and dynamic workplace.
Overview
6
6
years of professional experience
Work History
Server/Host
Alto Restaurant
12.2023 - Current
- Greet customers in a warm and friendly manner and seat guests in a timely manner.
- Make reservations using OpenTable system and organise floorplans effectively in accordance with busy environment.
- Take orders accurately, prepare hot and cold beverages and run food promptly.
- Operate ProTek register and handle payments accurately.
- Deal with conflicting demands effectively, ensuring swift resolution and manage customer complaints.
Server (Conferences and Events)
Leeds Student's Union
01.2020 - 07.2023
- Supervised banquet station and coordinated floorplan to ensure smooth running service.
- Made suggestions based on food and drink preferences and customer's intolerances and allergies.
- Maximised table turnover by efficiently managing reservations.
Residence Life Advisor
Leeds Beckett University
01.2020 - 07.2023
- Undertook welfare responsibilities and dealt with student misconduct in residences including inter-tenant conflicts and mental health concerns in university halls.
- Advised and liaised with university departments and local community services to support the needs all students living in residences.
- Responded to emergency situations such as drug-related incidents, assault and life-threatening situations whilst providing an 'On Call' out of hours service during evenings and weekends
- Administered accommodation bookings, refunded deposit bonds and responded to customer queries and complaints.
Learner Support Worker
The Northern College
02.2019 - 03.2020
- Supported vulnerable adult learners in an inclusive and encouraging environment to help mature students achieve formal qualifications.
- Took notes on behalf of disabled students and helped learners access resources in the library and online.
- Acted as a guide for students with disabilities, including those with visual impairments and mobility needs.
University Engagement Coordinator
Sheffield Hallam University
11.2017 - 01.2019
- Planned and delivered widening participation agenda in a low-progression school.
- Organised aspirational visits to universities and cultural capital experiences to maximise student and parental engagement and encouraged young people from disadvantaged backgrounds to access higher education.
- Provided advice and information to students and local community groups on the advantages of higher education through outreach projects, parent evenings, assemblies, workshops and community events.
Education
Bachelor of Arts - English And Drama
University of Sheffield
Sheffield, UK06.2017
A-Levels - English Literature, English Language, Drama
Wath Sixth Form
Rotherham, UK06.2013
High School Diploma -
Rawmarsh Comprehensive School
Rotherham, UK06.2011
Skills
- Verbal and written communication
- Project management
- Excellent planner and coordinator
- Advice and guidance
- Independent worker and teamplayer
- Pro-Serve Certified
Awards
- Qualified First Aider & Mental Health First Aider (June 2022)
- NVQ Level 3 Qualification – Advice and Guidance Practice (May 2022)
- Global Scholarship Award - Completed an interdisciplinary programme at the University of Alberta, Canada, working collaboratively on a global project with students from across the world (June 2016)
Timeline
Server/Host
Alto Restaurant
12.2023 - Current
Server (Conferences and Events)
Leeds Student's Union
01.2020 - 07.2023
Residence Life Advisor
Leeds Beckett University
01.2020 - 07.2023
Learner Support Worker
The Northern College
02.2019 - 03.2020
University Engagement Coordinator
Sheffield Hallam University
11.2017 - 01.2019
Bachelor of Arts - English And Drama
University of Sheffield
A-Levels - English Literature, English Language, Drama
Wath Sixth Form
High School Diploma -
Rawmarsh Comprehensive School
Similar Profiles
Onur DagdevirenOnur Dagdeviren
Server Assistant, Bar Back at Meyhouse Palo Alto RestaurantServer Assistant, Bar Back at Meyhouse Palo Alto Restaurant
Bipin ShresthaBipin Shrestha
DCDP at Alto,Gourmet Restaurant, AlAmeeri GroupDCDP at Alto,Gourmet Restaurant, AlAmeeri Group
PATRICK M. CLONANPATRICK M. CLONAN
Bartender & Marketing Collaborator at Alto Terrace Bar + RestaurantBartender & Marketing Collaborator at Alto Terrace Bar + Restaurant
Mike LobanMike Loban
Small Business Owner at Tk ConcreteSmall Business Owner at Tk Concrete
Jörg DietermannJörg Dietermann
Senior Service Engineer at Schottel Canada Inc.Senior Service Engineer at Schottel Canada Inc.