Emma Bogardus
Huntington Beach
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Shift Lead/ Barista
Sarieyah Orellna
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Cheer Coach
Kaleina Johnson
09.2021 - 02.2022
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Managed activities of team mascot, coordinating travel and keeping equipment ready for all performances.
- Taught range of sport-specific skills with optimal safety standards.
Assistant Cheer Coach
Amy Haney
07.2021 - 01.2022
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Education
Bachelor of Arts - Psychology
Concordia University Irvine
Irvine, CA05.2024
High School Diploma -
Norco High School
Norco, CA06.2020
Skills
- Staff Training
- Staff Supervision
- Customer Relationship Management
- Hiring and Training
- Money Handling
- Shift Coverage
- Policy Administration
- Team Motivation
- Directing Team Members
- Cash Deposits and Receipts
Accomplishments
- Supervised team of 15 staff members.
Harmony, Consistency, Futuristic, Realtor, Restorative
My top leadership strengths that playout well in my work of managing and past of working with kids
Timeline
Shift Lead/ Barista
Sarieyah Orellna
10.2022 - Current
Assistant Cheer Coach
Kaleina Johnson
09.2021 - 02.2022
Assistant Cheer Coach
Amy Haney
07.2021 - 01.2022
Bachelor of Arts - Psychology
Concordia University Irvine
High School Diploma -
Norco High School
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