Emma Berry
Calgary,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Stampede Assistant
Concorde Entertainment Group
2024.04 - 2024.07
- Organized and executed VIP and corporate events for groups of up to 50 at Wildhorse Saloon and National Saloon, ensuring a seamless and memorable experience
- Processed and managed invoices, maintaining accuracy and timely payments
- Maintained stamina and productivity during Stampede, working extended shifts of up to 14 hours per day
- Provided administrative support to the events team, contributing to efficient event planning and execution
- Utilized professional email and phone etiquette to communicate effectively with clients throughout the planning process
- Adhered to a secure counting system for assembling VIP packages, ensuring precision and security.
Reservations Coordinator/Administrator
Concorde Entertainment Group
2022.06 - 2023.12
- Planned and coordinated corporate and personal events, ensuring seamless execution from inception to completion for venues National 10th, Double Zero, Surfy Surfy, Lulu Bar, and Wildhorse tent
- Manage reservations process, optimizing booking systems to enhance efficiency and accuracy
- Collaborate with clients to understand their specific requirements, tailoring event plans to meet and exceed expectations
- Maintain strong relationships with vendors and negotiate contracts to secure favorable terms for clients
- Handle inquiries and provide timely, informative responses to address client needs
- Utilized Tripleseat and Opentable to streamline reservation processes and enhance customer experience
- Created SOP’s to ensure quality training for new hires
- Designed and curated diverse food menus, orchestrated comprehensive bar service plans, and facilitated the seamless coordination of vendors and rental orders for the event
- Promoted from Event Administrator to Reservation Coordinator within six months of starting at company.
Experience Coordinator/Receptionist
Banff Springs Hotel/Willow Stream Spa
2021.10 - 2021.12
- Greeted and checked in guests
- Conducted spa tours
- Sold boutique merchandise
- Took reservations
- Kept guest information up to date
- Dealt with RMT insurance claims.
Cashier/Supervisor
Crowfoot Wine and Spirits
2018.02 - 2021.10
- Used store cash system to attend to and ring through customers
- Took weekly knowledge tests on WSET training in store
- Was quickly trusted in the roll to commence managers daily administrative tasks on their days off
- Created a system into organizing and putting away large orders
- Opened and closed store by self
- Helped with sales quotas
- Built customer loyalty.
Marketing Analyst
Original Path Guiding
2021.04 - 2021.07
- Analysed social media analytics
- Created business proposals
- Helped management in implementing marketing strategies
- Constructed a guiding program from scratch
- Did weekly administrative tasks.
Speaker Services Supervisor
SAIT HOSPO
2020.02 - 2020.04
- Assisted in creating an event website
- Communicated daily with speakers attending event
- Set up event to mirror floorplan
- Managed a small team of coordinators
- Made all arrangements/requests from speakers
- Planned a welcome dinner for all attendees.
Hostess
Catch and The Oyster Bar
2017.07 - 2017.09
- Greeted guests and seated tables based on restaurant mapping
- Cleaned restaurant and bathrooms
- Answered calls and addressed guests inquiries and concerns
- Used necessary software to take reservations
- Helped servers when necessary.
Hostess
Sauce Italian Market
2015.11 - 2016.08
- Greeted, seated tables
- Handled take out orders, computer system (OpenTable)
- Memorized menu and wine stock and appropriate pairings
- Operated POS terminals to input customer orders and transactions.
Education
Hospitality Management - <ul><li>Marketing</li><li>Human Resources</li><li>Tourism Studies</li><li>Communications and Presentations Skills</li><li>Business Mathematics</li><li>Special Events Management</li><li>Revenue Management</li><li>Front Office Management</li><li>Microsoft Excel</li><li>Administration</li></ul>
Southern Alberta Institute of Technology (SAIT)
04.2021
Skills
- Event planning
- Reservation Management
- Administration
- Detail oriented
- Client relations
- Punctual
- Able to work in fast-paced environments
- Avid multitasker
- Communication
- Proficient in Word/Excel
Timeline
Stampede Assistant
Concorde Entertainment Group
2024.04 - 2024.07
Reservations Coordinator/Administrator
Concorde Entertainment Group
2022.06 - 2023.12
Experience Coordinator/Receptionist
Banff Springs Hotel/Willow Stream Spa
2021.10 - 2021.12
Marketing Analyst
Original Path Guiding
2021.04 - 2021.07
Speaker Services Supervisor
SAIT HOSPO
2020.02 - 2020.04
Cashier/Supervisor
Crowfoot Wine and Spirits
2018.02 - 2021.10
Hostess
Catch and The Oyster Bar
2017.07 - 2017.09
Hostess
Sauce Italian Market
2015.11 - 2016.08
Hospitality Management - <ul><li>Marketing</li><li>Human Resources</li><li>Tourism Studies</li><li>Communications and Presentations Skills</li><li>Business Mathematics</li><li>Special Events Management</li><li>Revenue Management</li><li>Front Office Management</li><li>Microsoft Excel</li><li>Administration</li></ul>
Southern Alberta Institute of Technology (SAIT)
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