Emma Bayrak
Edmonton
Summary
Flexible and resilient Guest Services professional with strong leadership, organizational, communication and problem-solving abilities. Ability to handle multiple projects simultaneously while producing excellent results.
Overview
8
8
years of professional experience
Work History
Guest Experience Manager
Earls Kitchen + Bar
11.2022 - Current
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Monitored guest feedback, using to improve service and departmental operations.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Developed and maintained positive relationships with guests for satisfaction.
Server
Earls Kitchen + Bar
03.2021 - 11.2022
- Cultivated warm relationships with regular customers.
- Upsold high-profit items through personalized recommendations and substantial menu knowledge
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Coliseum Steak And Pizza
09.2015 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Eastglen High School
Edmonton, ABBusiness Management -
NAIT
Edmonton, AB04.2025
Skills
- Customer Service Expert
- Customer Retention
- Leadership
- Communication
- Organization
- Problem Solving
- Public Speaking
- Inventory Control Processes
- Business Operations
- Brand Consistency
Timeline
Guest Experience Manager
Earls Kitchen + Bar
11.2022 - Current
Server
Earls Kitchen + Bar
03.2021 - 11.2022
Server
Coliseum Steak And Pizza
09.2015 - 11.2020
High School Diploma -
Eastglen High School
Business Management -
NAIT
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