Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Emma Batkhuu

Calgary,Canada

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

20
20
years of professional experience

Work History

Dishwasher

The Journey Club
10.2024 - Current
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.

Hotel Housekeeper

Shangri-La
01.2019 - 01.2024
  • Freshened rooms with daily turndown service and restocking of complimentary items.
  • Met room turnover demands consistently by working quickly and avoiding unnecessary delays.
  • Went beyond basic surface cleaning to incorporate unseen but important areas beneath furniture into regular cleaning.
  • Vacuumed carpets, mopped floors, and dusted furniture in guest rooms and common areas.
  • Ensured all equipment was in good working condition and reported any issues immediately.
  • Disinfected high-touch surfaces regularly to maintain sanitary environment.
  • Avoided safety hazards by correctly handling chemicals and following proper cleaning procedures.

Sales Associate

E Mart LTD
07.2005 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Science (B.S) - Hotel Management

Mongolian National University of Mongolia
06.2004

Skills

  • Excellent customer service
  • Multitasking
  • Good communication
  • Productive team player
  • Attention to detail
  • Time management
  • Strong work ethic

LANGUAGE

English /intermediate/
Mongolia /proficient/

Timeline

Dishwasher

The Journey Club
10.2024 - Current

Hotel Housekeeper

Shangri-La
01.2019 - 01.2024

Sales Associate

E Mart LTD
07.2005 - 12.2018

Bachelor of Science (B.S) - Hotel Management

Mongolian National University of Mongolia

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Emma Batkhuu