EMMA BAGGALEY
Brampton,Canada
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Park Attendant
Toronto and Region Conservation Authority (TRCA)
Brampton, Ontario
05.2025 - Current
- Maintained park cleanliness through regular trash collection and facility inspections.
- Monitored wildlife activity within the park boundaries.
- Assisted visitors with information regarding park rules and recreational activities.
- Enforced park regulations to promote a safe environment for all guests.
- Assisted with the maintenance of park grounds, including mowing, weeding, and pruning.
- Cleaned restrooms and replenished supplies as needed.
Restaurant Manager
Italian Garden
Brampton, Canada
07.2018 - Current
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Developed weekly work schedule to meet business demands
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
- Ordered produce and equipment to maintain a smooth running restaurant
- Maintained compliance with health code and sanitation requirements
- Recruited, trained and mentored new staff to deliver top-quality customer service
Park Attendant
Toronto and Region Conservation Authority (TRCA)
Vaughan, Ontario
02.2025 - 04.2025
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Collected park entrance fees, issued permits and accounted for money collected, maintained beach, campground and nature trails, mowed lawns, and trimmed weeds to keep park attractive.
- Cleaned and maintained public areas, removed snow and collected trash and litter.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
Project Manager
York Cross Campus Experiential Learning Program
Toronto, Canada
01.2024 - 04.2024
- Worked effectively within diverse, interdisciplinary teams and engage professionally with partners and professors as I developed my collaborative project
- Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
- Managed my teams progress in order to complete the project in a timely manner
- Prepared overall project plan and controlled delivery of individual elements
- Led strategic decision-making in situations with limited information and tight time constraints
Retail Sales Associate
Pet Valu
Brampton, Canada
03.2019 - 09.2019
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Performed opening and closing procedures, including counting cash drawers and securing store
- Updated pricing and signage to advertise sales or seasonal products
- Delivered consistent high-quality service to maintain customer loyalty
- Used business and product knowledge to solve customer needs
- Handled customer complaints professionally and resolved issues promptly
Education
Bachelor in Environmental Studies with Honours - Sustainable Environmental Management
York University
Toronto, Ontario10.2024
Ontario Secondary School Diploma -
Notre Dame Catholic Secondary School
Brampton, Ontario06.2020
Skills
- Work Planning and Prioritization
- Operations Management
- Organizational Skills
- Leadership Abilities
- Team Management
- Microsoft Excel
- Data Modeling
- Problem Solving
- Effective Communication
- Data Interpretation
- Documentation skills
Unpublished Reports
Fraser, G.S., E. Baggaley, S. Black, R. Dinis, E. Dmytruk, M. Fritz, P. Kaston, X. Mei, R. Moreira de Alencar Carvalho, B. Mulira, and M. Shadman. A report submitted to York University's Office of Sustainability, Biodiversity Working Group, September 2024. 18 pages.
Timeline
Park Attendant
Toronto and Region Conservation Authority (TRCA)
05.2025 - Current
Park Attendant
Toronto and Region Conservation Authority (TRCA)
02.2025 - 04.2025
Project Manager
York Cross Campus Experiential Learning Program
01.2024 - 04.2024
Retail Sales Associate
Pet Valu
03.2019 - 09.2019
Restaurant Manager
Italian Garden
07.2018 - Current
Bachelor in Environmental Studies with Honours - Sustainable Environmental Management
York University
Ontario Secondary School Diploma -
Notre Dame Catholic Secondary School