Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Ashman

Langdon

Summary

Dynamic entrepreneur with a strong background in business operations and customer service, honed at Obsidian Rose Tattoo. Proven ability to enhance client retention and boost sales through effective relationship building and innovative marketing strategies. Skilled in pricing strategy and staff training, fostering a thriving community-focused environment.

Also a homemaker and mother. Worked a short period in elderly care. Very compassionate but able to analyze and make critical decisions when necessary.

Overview

19
19
years of professional experience

Work History

Tattoo Shop Owner

Obsidian Rose Tattoo/ Kingdom Tattoo
03.2014 - Current
  • Learned retail operations, customer service techniques, and inventory management practices.
  • Assisted in maintaining store cleanliness and organization to enhance customer experience.
  • Engaged with customers to provide product information and support purchasing decisions.
  • Adapted quickly to new tools and systems for sales tracking and inventory control.
  • Supported promotional activities by arranging displays and stocking merchandise effectively.

Sales/personal Trainer

Spa Lady Fitness Centres
01.2007 - 01.2009
  • Developed personalized fitness programs tailored to individual client goals and needs.
  • Conducted assessments to evaluate client fitness levels and track progress over time.
  • Educated clients on proper exercise techniques to enhance safety and effectiveness.
  • Implemented group training sessions promoting teamwork and community engagement.
  • Enhanced client retention rates through consistent follow-ups and motivational support.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Boosted personal training revenue by promoting additional services to existing clients.

Education

High School Diploma -

Bishop McNally High School
Calgary, AB

Esthetician

Marvel College
Calgary, AB
01.2000

Skills

  • Pricing strategy
  • Business operations
  • Marketing experience
  • Customer service background
  • Store maintenance
  • Staff hiring and training
  • Social media marketing
  • Customer service expertise
  • Community engagement
  • Health and safety regulations
  • Sales proficiency
  • Relationship building
  • Client service
  • Networking and partnerships

Languages

English
Full Professional

Timeline

Tattoo Shop Owner

Obsidian Rose Tattoo/ Kingdom Tattoo
03.2014 - Current

Sales/personal Trainer

Spa Lady Fitness Centres
01.2007 - 01.2009

High School Diploma -

Bishop McNally High School

Esthetician

Marvel College

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Emma Ashman