Emma Armstrong
Mississauga,ON
Summary
- Effective organizational abilities
- Enthusiastically self-driven individual with an aptitude for learning and applying skills under high-stress situations
- Strong interpersonal yet professional communication and problem-solving skills
- Passionate about expanding my knowledge and skills
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
Smile Digital Health
01.2022 - Current
- Interacts one-on-one with clients to build strong relationships and improve client retention and sales growth
- Oversees multiple customer accounts daily
- Coordinates meetings and calls with customers and colleagues
- De-escalates situations by utilizing active listening and positive positioning statements to ensure effective resolution for both customer and company
- Participates in weekly meetings that are structured to aid in the enhancement of my professional development
- Provides oral communication to individuals or groups effectively, taking into account the audience and nature of the information
- Proficient in applications such as HubSpot, Jire, Slack, Google Suite and Salesforce.
Salon Manager & Coordinator
Luxe Nail Bar
01.2022
- Orchestrated appointments with both clients and nail technicians via phone reception and staff scheduling
- Delegated staff and technicians to ensure the utmost positive and healthy work experience through direct communication during and beyond salon hours
- Maintained the appearance and cleanliness of the salon
- Addressed customer concerns personally and resolved conflicts with a calm and professional demeanor.
Bridal Consultant
Valentina Bridal
01.2021 - 01.2022
- Engaged closely with customers to understand their needs and assisted them in choosing their gowns and accessories, acquiring the title of top salesperson
- Ensured all customers had a positive experience creating return customers, positive online reviews and referrals.
Server
The Huether Hotel
01.2021 - 01.2022
- Served guests in a fast-paced environment to ensure an optimal experience and return customers
- Managed orders and accompanying billing using the digital Point of Sale system
- Knowledgeably recommended menu items based on customers' needs and preferences, including upselling complementary dishes and drinks
- Resolved customers' concerns with the utmost professionalism
- Followed all safe food handling guidelines to protect the health of customers and reputation of the restaurant.
Culture Services Assistant
City of Waterloo
05.2021 - 10.2021
- Operated the City of Waterloo's Visitor and Heritage Information Centre, greeted visitors to the centre and provided tourism information
- Performed administrative functions such as open and close procedures, research, and collection and analysis of visitor data
- Assisted with the delivery of culture programming
- Accelerated the promotion of local artists and community organizations
- Improved the Economic Development Division with the preparation and distribution of marketing materials.
Education
Bachelor of Arts - Music
Wilfrid Laurier University
Waterloo, ON06.2022
Skills
- Project Management
- Schedule Coordination
- Time Management
- Relationship Building
- File and Record Keeping
- Project Coordination
Additional Information
A Short Walk to Pluto -Band - 2021 - Present
- Performer, Musician, Brand Manager, Content Creator
- Uses excellent communication skills to coordinate shows, events and photoshoots
- Maintains an up-to-date event calendar for content and upcoming shows
- Accumulated a large social media following from produced content organically on both band and personal platforms
- Stays up-to-date with social trends in the media and music industry
- Work closely with booking agents and sound technicians to ensure a seamless performance
- Secured sponsorship partnerships to cross-promote the band and Sponsor’s products
Secured performance opportunities both as key performers and supporting acts for events at many Toronto and area major music venues
Languages
English
Native or Bilingual
Timeline
Customer Success Manager
Smile Digital Health
01.2022 - Current
Salon Manager & Coordinator
Luxe Nail Bar
01.2022
Culture Services Assistant
City of Waterloo
05.2021 - 10.2021
Bridal Consultant
Valentina Bridal
01.2021 - 01.2022
Server
The Huether Hotel
01.2021 - 01.2022
Bachelor of Arts - Music
Wilfrid Laurier University
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