EMMA ALVAREZ
Los Angeles
Summary
Dynamic and enthusiastic professional with experience at the City of West Covina, excelling in customer service and data analysis. Proven ability to resolve participant complaints and support project execution. Proficient in Microsoft Office and skilled in social media management, demonstrating strong organizational and problem-solving capabilities. Passionate about history, human rights, and environmental sustainability, with a focus on more sustainable and equitable food systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreation Leader
City of West Covina
07.2022 - Current
- Book classes and venue rentals.
- Address customer questions and concerns over the phone, and in person.
- Work with management to discuss and resolve participant complaints.
- Perform basic maintenance tasks, such as cleaning equipment, or setting up equipment for activities.
- Support the site leader in coordinating and executing different projects and events.
Office Assistant
NYU College of Dentistry
02.2024 - 05.2025
- Created spreadsheets using Microsoft Excel to track equipment usage.
- Created and logged invoices for equipment orders.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, data entry, and labeling and organizing supplies.
- Greeted visitors in a professional manner and provided assistance when necessary.
Park Management GIS Intern
NYC Department of Parks and Recreation
01.2024 - 05.2024
- Assisted the regional manager with projects that could involve agencies in and out of government.
- Planned and organized future projects with other interns and volunteers.
- Mapped park surfaces, plants, gardens, and other community data using GIS.
- Analyzed already existing data to reflect on trends and problems, as needed, to garner resources.
Small Scale Fisheries Initiatives Intern
Environmental Defense Fund
02.2022 - 05.2022
- Cataloged facts and researched the impact of climate change on reefs and fishing communities.
- Created discussion posts for fishing groups on the SFF Hub website.
- I organized a presentation on differing understandings of climate change.
- I drafted a case study on the Guiuan Development Foundation, Inc.
Education
Bachelor of Arts - Individualized Study
New York University
New York, NY05.2025
Skills
- Conversational in Spanish
- Customer service
- Data analysis
- Research skills
- Problem-solving abilities
- Well-versed in Microsoft Office and Google Applications
- Social media management and marketing(Twitter, Instagram, TikTok, Snapchat)
- Customer service skills
- Organizational skills
- Computer skills
Certification
- FEMA 200 certification
- American Heart Association Heartsaver First Aid CPR AED certification
Timeline
Office Assistant
NYU College of Dentistry
02.2024 - 05.2025
Park Management GIS Intern
NYC Department of Parks and Recreation
01.2024 - 05.2024
Recreation Leader
City of West Covina
07.2022 - Current
Small Scale Fisheries Initiatives Intern
Environmental Defense Fund
02.2022 - 05.2022
Bachelor of Arts - Individualized Study
New York University
Similar Profiles
EMMA ALVAREZEMMA ALVAREZ
Recreation Leader at City of West CovinaRecreation Leader at City of West Covina
Justin CerdaJustin Cerda
Code Enforcement Officer at City Of La PuenteCode Enforcement Officer at City Of La Puente
Lily SalasLily Salas
Library Volunteer at West Covina LibraryLibrary Volunteer at West Covina Library
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro
Nzingha JonesNzingha Jones
School Ambassador at Immaculate Heart High SchoolSchool Ambassador at Immaculate Heart High School