Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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EMIRHAN TURAN

Toronto,ON

Summary

Experienced hospitality professional with a diverse background in guest service and team leadership roles. Demonstrated success in providing exceptional service in dynamic environments such as Universal Studios Florida and Gator Golf Adventure Park. Proven ability to adapt to new challenges and environments, most recently transitioning to a role as a server at Mama Fatma Turkish Cuisine in Toronto. Fluent in English and Turkish, with strong communication and interpersonal skills.

Overview

1
1
year of professional experience

Work History

Server

Mama Fatma Turkish Cuisine
Mississauga
01.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Supervisor

Gator Golf Adventure Park
Orlando
09.2023 - 01.2024
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided ongoing training to address staff needs.
  • Issued receipts, refunds, credits, or change due to customers.
  • Worked closely with human resources to support employee management and organizational planning.

Server

Universal Studios Florida
Orlando
04.2023 - 09.2023
  • Provided exemplary guest service in a dynamic theme park environment.
  • Took and delivered orders efficiently to ensure guest satisfaction.
  • Maintained cleanliness and organization in service areas.
  • Collaborated with team members to meet high standards of service.
  • Engaged with guests to enhance their overall experience according the theme of the restaurant.

Education

Bachelor of Arts - Political Science And Public Administration

University of Suleyman Demirel
Isparta, Turkey
06-2022

Skills

  • Guest Engagement
  • Order Management
  • Item promotion
  • Safe Food Handling
  • POS operation

Languages

English
Professional
Turkish
Native/ Bilingual

References

References available upon request.

Timeline

Server

Mama Fatma Turkish Cuisine
01.2024 - Current

Supervisor

Gator Golf Adventure Park
09.2023 - 01.2024

Server

Universal Studios Florida
04.2023 - 09.2023

Bachelor of Arts - Political Science And Public Administration

University of Suleyman Demirel

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EMIRHAN TURAN