Emir Sanchez-Ponce
Corona
Summary
Dynamic and results-driven professional with extensive experience at Walmart and Cricket Wireless. Proven expertise in customer service and cash handling accuracy, consistently enhancing customer satisfaction. Adept at problem-solving and team leadership, with a strong focus on attention to detail and operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
Walmart
Corona, CA
07.2024 - Current
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, handling transactions and providing accurate change.
- Maintained store cleanliness and organization, ensuring a welcoming environment for shoppers.
- Stocked shelves promptly and effectively, facilitating product availability for customers.
Sales Associate
Cricket Wireless
Riverside, CA
05.2024 - 07.2024
- Assisted customers in selecting mobile devices and plans to meet individual needs.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dispatch Assistant
OnTrac
Redlands, CA
06.2022 - 05.2024
- Coordinated daily dispatch operations to ensure timely delivery of packages.
- Monitored shipment status and updated tracking systems for accuracy.
- Communicated with drivers to optimize route efficiency and minimize delays.
- Assisted in resolving customer inquiries related to shipping and logistics issues.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
Education
Bachelor of Science - Computer Engineering
California State University, San Bernardino
San Bernardino, CA12.2026
High School Diploma -
Hillcrest High
Riverside, CA05.2022
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Team leadership
- Problem-solving acumen
Certification
- Electric Pallet jack License
- Food Handler certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Associate
Walmart
07.2024 - Current
Sales Associate
Cricket Wireless
05.2024 - 07.2024
Dispatch Assistant
OnTrac
06.2022 - 05.2024
Bachelor of Science - Computer Engineering
California State University, San Bernardino
High School Diploma -
Hillcrest High