Emina Smajlovic
Implementation Analyst
Toronto,Canada
Summary
Dynamic and highly organized implementation analyst with a strong background in quantum and chemical physics, experienced in applying analytical and problem-solving skills in both academic and corporate environments. Proven expertise in leading and managing software implementations at a unicorn FinTech startup, fostering high client engagement & trusting relationships to deliver measurable outcomes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Implementation Analyst
Enable
07.2023 - Current
- Led a diverse range of enterprise and mid-market customer implementations across various industries such as automotive, agricultural, electrical, plumbing and HVAC,…
- Analyzed client-specific business requirements, pain-points and goals to deliver a tailored software solution, enhancing workflow efficiency and maximizing the product fit.
- Identified key value-drivers for onboarded clients and implemented strategic initiatives that lead to multi-year contract renewals for 60% of the sub-team portfolio and an average 95% renewal rate.
- Provided comprehensive training and ongoing support, empowering clients to fully adopt and leverage the platform to drive their business success.
- Served as a mentor and a subject matter expert on financial modules across sub-teams.
- Collaborated cross-functionally to troubleshoot issues and optimize the onboarding process with the goal of creating a flawless user experience.
Lead Generation Intern
Materials Design, Inc.
9 2022 - 07.2023
- Built lists of potential new customers through research and identification of business opportunities. Searched for commercial as well as academic prospects based on client persona given, using various creative resources.
- Acquired email addresses of generated leads using different email finders and search tools. Organized and presented obtained leads based on devised candidate preference with respect to company objectives.
Hostess
Honeycomb Hospitality
9 2022 - 5 2023
- Proven success in providing high-quality customer service in a fast-paced, high-stress environment.
- Acknowledged for outstanding teamwork through assisting servers by bussing, food running and keeping the dining area ready for every guest.
Teaching Assistant
Deutsche Samstagsschule Oxford
09.2017 - 01.2018
- Partnered with the teacher in planning modern German stories, games and songs, with the goal of broadening students' vocabulary and developing their listening and speaking skills.
- Assisted children ages 3 to 7 struggling with German, individually and in small groups to reinforce learning concepts.
Education
Bachelor of Science - Chemical Physics Specialist And Physics Major
University of Toronto
Toronto, ON, Canada 09.2019 - 12.2022
International Baccalaureate -
St. Clare's
Oxford, United Kingdom 09.2017 - 05.2019
Skills
- Problem-Solving
Business Analysis
Account Management
Research
Python
Microsoft Office & Excel
Client Relations
Communication
Project Management
Teamwork and Collaboration
Strategic Thinking
Multitasking and Organization
Interpersonal Skills
Stakeholder Management
Leadership
Languages
Bosnian/Croatian/Serbian
English
German
Italian
Timeline
Implementation Analyst
Enable
07.2023 - Current
Bachelor of Science - Chemical Physics Specialist And Physics Major
University of Toronto
09.2019 - 12.2022
Teaching Assistant
Deutsche Samstagsschule Oxford
09.2017 - 01.2018
International Baccalaureate -
St. Clare's
09.2017 - 05.2019
Lead Generation Intern
Materials Design, Inc.
9 2022 - 07.2023
Hostess
Honeycomb Hospitality
9 2022 - 5 2023
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