Emina Nalic
Windsor,ON
Summary
Experienced with managing cashier operations and leading teams to ensure smooth workflow. Utilizes communication and leadership skills to enhance team performance and customer service. Track record of resolving issues promptly and maintaining high standards of accuracy and reliability.
Overview
9
9
years of professional experience
Work History
Receptionist
Nalich Motors
04.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
Cashier Team Lead
The European Market
09.2019 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Seasonal Worker
Lasenza
09.2021 - 03.2022
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
Education
College Diploma - Office Administration in Health Services
Fanshawe College of Applied Arts And Technology
London, ON06.2025
High School Diploma -
Vincent Massey Secondary School
Windsor, ON06.2019
Skills
- Organization skills
- Time Management
- Punctual and Reliable
- Positive Attitude
- Cash handling expertise
- Store Opening and Closing
- Coaching and Mentoring
- Workflow Coordination
Languages
Croatian
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Worker
Lasenza
09.2021 - 03.2022
Cashier Team Lead
The European Market
09.2019 - 08.2024
Receptionist
Nalich Motors
04.2016 - Current
College Diploma - Office Administration in Health Services
Fanshawe College of Applied Arts And Technology
High School Diploma -
Vincent Massey Secondary School
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