Emily Christina Sepanossian
American Care Pharmacy
Glendale
2
Languages
8
years of professional experience
Detail-oriented intake specialist experienced in managing client interactions and administrative functions in healthcare settings. Proven ability to communicate effectively with patients, caregivers, and healthcare professionals to coordinate prescription needs. Bilingual in English and Armenian, facilitating clear communication. Strong skills in problem-solving, data management, and team collaboration to support organizational objectives.
Work History
Intake Specialist
1 Year 3 Months- Assist regular, hospice, and home health patients with prescription intake and medication coordination
- Communicate with physician offices regarding refill approvals and pending prescriptions
- Process automatic refill requests and ensure timely prescription preparation
- Verify patient insurance and demographic information while maintaining HIPAA standards
- Organize controlled substance and narcotic documentation for pharmacy compliance
- Handle incoming calls and assist patients, caregivers, facilities, nurses, and healthcare providers
- Work with pharmacists and healthcare teams to support prescription workflow
- Maintain accurate records using Rx30 pharmacy management software
Front and Back Office Care Coordination (Intern)
2 Months- Mainly worked at the front desk
- Took incoming phone calls from patients
- Made appointments for patients/cancellations/reschedules, etc., on telehealth
- Took the patient's vitals (temp, height, weight, blood pressure)
- Gained great connections with patients
- Got to observe an NP use an EKG machine on a patient
- More experience in taking payments
- Gained newer experience in faxing patients' papers to other doctors' offices
- Used RingCentral for returning missed calls
Social Media Manager/Receptionist
1 Year 5 Months- Great Communication with clients
- Processed payments and maintained high standards of customer service
- On a daily basis, created, posted, and maintained content on salon social media accounts on all platforms.
- Recorded and edited client videos with consent to promote services with hair/makeup
- Scheduled walk-in and phone call appointments and managed client relations
- Advertised and marketed services to attract new clients
Beginner Piano Instructor
1 Year 7 Months- Taught beginner piano lessons to younger students while continuing my own advanced piano studies
- Introduced students to basic music theory, note reading, keys, rhythm, and proper playing techniques
- Guided students through beginner music pieces and helped them improve through consistent practice
- Adjusted lessons based on each student’s learning pace and explained difficult concepts in different ways
- Helped students build confidence in their playing and become more comfortable reading music independently
- Encouraged patience, consistency, and good practice habits while creating a positive learning environment
- Balanced teaching responsibilities with my own piano training and academic commitments
Receptionist
1 Year- Managed incoming service calls and appointment bookings
- Coordinated HVAC unit orders and maintained vendor communication
- Provided customer support related to services and scheduling
Education
B.A. - Public Health Policy
Intersegmental General Education Transfer Curriculum (IGETC) - General Studies
High School Diploma
Skills
Rx30 software proficiency
Patient Coordination
Prescription Refill Processing
Insurance Verification
Patient Documentation
Pharmacy workflow management
Telehealth Coordination
Vital Signs Recording
EKG Observation
HIPAA Awareness
Healthcare Provider Communication
Patient Scheduling
Appointment Scheduling
Call management
Front Desk Operations
Customer Service
Telephone skills
RingCentral Communication
Medication Order Processing
Prescription Billing Coordination
Hospice and Home Health Support
Patient Outreach Strategies
Patient Education Materials
Medical documentation skills
Team Collaboration
Attention to Detail
Multitasking in Fast-Paced Environments
Multitasking Efficiency
Strong organization
Strong Typing Skills
Excel and Word proficiency
Effective communication
Healthcare Marketing
Client Communication
Receptionist Duties
Local Area Coordination
Languages
English
Armenian
Timeline
Intake Specialist
American Care Pharmacy
05.2025 - CurrentRead More
Front and Back Office Care Coordination (Intern)
Spruce Medical Group
01.2025 - 03.2025Read More
Social Media Manager/Receptionist
Valanciaga Beauty Salon
04.2021 - 09.2022Read More
Beginner Piano Instructor
Melody International Music School
01.2021 - 08.2022Read More
Receptionist
G.S Heating and Air Conditioning
02.2019 - 02.2020Read More
Crescenta Valley High School
High School Diploma
Read More
Glendale Community College
Intersegmental General Education Transfer Curriculum (IGETC) from General Studies
Read More
University of California, Irvine
B.A. from Public Health Policy
Read More