Emily Galle
Toronto,ON
Summary
Experienced professional office support specialist with a strong background in administrative functions and office management. Recognized for reliability and ability to adapt to dynamic work environments. Excellent organizational abilities and collaborative mindset.
Background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Critical Mass
10.2023 - Current
- Organized new office space efficiently
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Supported executive staff through scheduling meetings, expense reporting, and preparing crucial documents while maintaining confidentiality.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Manager
Vital Cryotherapy
11.2021 - 09.2023
- Company Overview: Wellness/medical treatment facility
- Managed and motivated employees to enhance productivity in a safe and professional environment
- Crafted job postings and descriptions
- Established onboarding and orientation programs
- Delivered administrative support through calendar management, appointment scheduling, and meeting agenda preparation
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Intake/Volunteer Coordinator
Psychedelic Association of Canada
09.2020 - 04.2023
- Developed and improved volunteer policies, procedures, codes of conduct, roles, responsibilities, and expectations
- Streamlined intake procedures for increased accuracy and reduced wait times for clients.
- Enhanced overall effectiveness of organization''s services through active participation in feedback loops and continuous improvement initiatives.
- Trained and onboarded of new volunteers, sharing expertise and best practices to ensure high-quality service delivery.
Event Coordinator
Mapping the Mind
09.2022 - 12.2022
- Company Overview: Conferences regarding education on psychedelics
- Consulted with customers to determine objectives and requirements for events
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Education
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, None05-2021
Skills
- Microsoft Suite
- Google Suite
- Customer and client relations
- Letter preparation
- Proofreading
- Policy and procedure modification
- Paperwork drafting
- Recruiting
- Filing
- Database entry
- Scheduling and calendar management
- Volunteer orientation and onboarding
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Advanced from Front of House Staff to Business Manager within less than a year for reducing costs, hiring talented individuals, and streamlining business processes that increased profits.
- Developed and implemented new onboarding policies and procedures, which resulted in increased non-profit company efficiency and productivity.
Timeline
Administrative Assistant
Critical Mass
10.2023 - Current
Event Coordinator
Mapping the Mind
09.2022 - 12.2022
Manager
Vital Cryotherapy
11.2021 - 09.2023
Intake/Volunteer Coordinator
Psychedelic Association of Canada
09.2020 - 04.2023
Bachelor of Arts - Psychology
Toronto Metropolitan University
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