Hi, I’m
Emily Bronaugh
Palmdale,CA
Summary
Operations Specialist with a proven record of designing scalable systems, improving cross-team collaboration, and delivering projects 30% faster in remote environments. CAPM-certified and experienced working with multi-disciplinary teams to establish clear processes and reporting structures that support organizational growth. Skilled in ClickUp, Hive, and Smartsheet, with a focus on building efficient, sustainable workflows for established teams.
Overview
7
years of professional experience
1
Certification
Work History
Melody Advisory Services
Executive Assistant
07.2025 - Current
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing the founder to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Screened calls and emails and responded accordingly to support executive correspondence.
Strategic Decision Solutions
Project & Operations Manager
09.2022 - 04.2025
Job overview
- Helped clients build or advance their enterprise risk management capabilities according to the client’s lifecycle and stage.
- Gathered requirements, conduct research, and validate solutions to improve teams’ processes.
- Created and executed organizational knowledge and standard operating procedures for better transparency, accountability, and predictability across the team.
- Increased project kickoff speed by 30% faster on average, freeing up ~3 hours per project through implementation of streamlined systems and tech stack.
- Managed all stakeholders in their appropriate execution of tasks to meet deadlines and exceed expectations.
- Updated and delivered Smartsheet and Hive reports to ensure cross-track multi-disciplinary transparency for client health.
- Developed and delivered internal dashboards to report on KPIs and ORKs for the leadership team.
- Contributed to developing business controls, policies, procedures, and best practices to maximize client delivery.
- Designed Project Schedule Templates, allowing individual task deadlines, tasks, dependencies, and resources to be easily shared across the project team for smoother collaboration & more effective communication with the team and the client.
- Partnered with consultants to receive client feedback that has been overwhelmingly positive.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Launched staff engagement and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
IVY
Digital Events Coordinator
03.2022 - 03.2023
Job overview
- Managed and delivered our Digital Event products through the coordination of multiple team members, database updates, and project management standard practices
- Built and hosted 3-4 live Zoom Webinars per week with world-renowned luminaries to supercharge performance, relationships, and impact for our audience
- Ensured technological accuracy with all Zoom, Airtable, Asana, and email communications to create a seamless experience for our thought-leaders, the CEO, our live audience, and for the recorded video
- Emailed communication with the entire IVY team to ensure accurate updates and information are being shared in order to host and prepare the events effectively
- Post-event follow-up with thought-leaders and IVY team members.
Once Upon a Ballet
Virtual Assistant
03.2022 - 09.2022
Job overview
- Developed and utilized a Project Management system using Asana.
- Drafted and scheduled email communication to product members, course students, and partnering businesses.
- Built out and customized course curricula to be the most effective in the students’ learning and successful completion of the programs via the Kajabi Software.
- Organized and updated existing files using Google Drive.
- Managed CRM input, exports and clean up.
- Organized and managed team tasks using Trello and Asana.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Organize to Scale
Operations Coordinator
10.2021 - 03.2022
Job overview
- Simultaneously managed project lifecycles for multiple client accounts, consistently delivering high-quality results on time and within budget
- Acted as the primary point of contact for clients and internal stakeholders, ensuring clear communication and alignment on project goals and deliverables
- Collaborated closely with creative, technical, and account teams to translate client objectives into actionable project plans and innovative marketing solutions
- Led project kickoff meetings, defining scope, timelines, budgets, and risk management strategies to set each project up for success
- Proactively identified and resolved project challenges, using strong negotiation and problem-solving skills to keep all projects on track and clients satisfied
- Maintained up-to-date project dashboards and status reports, providing full visibility into progress for both clients and internal teams
- Fostered a culture of collaboration and accountability, ensuring creative teams were empowered and aligned to meet client expectations
- Implemented best practices in project management, resulting in efficient workflows and consistently positive client feedback
- Successfully delivered multiple projects across various brands within aggressive 90-day cycles, demonstrating strong multitasking and organizational abilities
- Remote
Texas State Veterans Cemetery
Administrative Assistant
11.2018 - 08.2019
Job overview
- Developed reports to ensure compliance with Texas State and US Military regulations
- Ensured accuracy and quality of all personnel and data records
Education
University of North TexasDenton, TX
No Degree from Coursework in Business Administration
University of Texas At AustinAustin, TX
Bachelor of Arts from Urban Studies
05-2016
Skills
- Project Management software: JIRA, MS Project, Confluence, Mondaycom, Asana, Airtable, Hive, Smartsheet, Slack, and ClickUp
- Email Marketing and CRM: ActiveCampaign, Kajabi, ConvertKit, and InfusionSoft
- Content Management Platforms: Google Workspace (Drive), Box Content Cloud, and Microsoft OneDrive
- Scheduling & Calendar Management Software: Calendly, Acuity Scheduling, and SatoriApp
- Website Creation Software: Wordpress, Squarespace, Zenler, and Kajabi
- Salesforce Sales, Marketing, and Service Cloud experienced (user level)
- Financial Management software: QuickBooks and Freshbooks
Certification
- Certified Associate in Project Management, Project Management Institute
- Data Modeling, Trailhead by Salesforce
- Salesforce Platform Basics, Trailhead by Salesforce
- ClickUp Expert Certification, ClickUp University
- Certified Life Coach, Quantum Coaching Academy
Timeline
Executive Assistant
Melody Advisory Services
07.2025 - Current
Project & Operations Manager
Strategic Decision Solutions
09.2022 - 04.2025
Digital Events Coordinator
IVY
03.2022 - 03.2023
Virtual Assistant
Once Upon a Ballet
03.2022 - 09.2022
Operations Coordinator
Organize to Scale
10.2021 - 03.2022
Administrative Assistant
Texas State Veterans Cemetery
11.2018 - 08.2019
University of North Texas
No Degree from Coursework in Business Administration
University of Texas At Austin
Bachelor of Arts from Urban Studies
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