Summary
Overview
Work History
Education
Skills
Timeline
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Natividad Herrera

Fresno

Summary

Dynamic professional with a proven track record at Manheim Cox Automotive, excelling in customer service and sales. Skilled in negotiation and time management, consistently exceeding performance expectations. Adept at fostering dealer relationships and driving business growth through strategic support and effective communication. Proficient in Microsoft Excel, enhancing operational efficiency.

Overview

9
9
years of professional experience

Work History

Dealer Services Specialist II

Manheim Cox Automotive
06.2024 - Current
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Exceeded performance expectations consistently by delivering high-quality service within strict deadlines.
  • Answered and directed phone calls and liaised with customers in person.
  • Provided comprehensive support to dealers, addressing inquiries related to financing options, promotions, and incentives.
  • Resolved customer issues and escalated complex issues to manager.

Area Sales Representative

Western Funding
07.2023 - 06.2024
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Drove team revenue totals by bringing in top sales numbers.
  • Consistently met or exceeded sales targets through diligent territory management and strategic planning.
  • Managed overall growth of assigned territory and exceeded targets.
  • Negotiated favorable contracts with key accounts, resulting in long-term partnerships beneficial to both parties.

Inventory Control Specialist

Western Motors
10.2018 - 07.2023
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Performed data entry and completed proper paperwork.

Receptionist

Own A Car Of Fresno
06.2016 - 10.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Roosevelt High School
Fresno, CA

Skills

  • Customer service expertise
  • Strong negotiation
  • Sales proficiency
  • Compliance
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Microsoft Excel
  • Business development
  • Marketing support

Timeline

Dealer Services Specialist II

Manheim Cox Automotive
06.2024 - Current

Area Sales Representative

Western Funding
07.2023 - 06.2024

Inventory Control Specialist

Western Motors
10.2018 - 07.2023

Receptionist

Own A Car Of Fresno
06.2016 - 10.2018

Roosevelt High School

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Natividad Herrera