Emily Zwicker
Wolfville,Canada
Summary
Dynamic professional with a proven track record at Benjamin Bridge Winery, enhancing customer experiences and quickly adapting to new positions and responsibilities. Excelled in using Google Spreadsheets to analyze sales data and maintain organization. Demonstrates exceptional time management and customer service skills with a bubbly personality and a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator/Hospitality Assistant
Benjamin Bridge Winery
05.2022 - Current
- Host guided tastings and tours, serve wine by-the-glass, assist in the wine shop
- Provide and ensure an exemplary level of customer service is met
- Administer and maintain daily front office operations including correspondence with customers, scheduling appointments, responding to reviews, drafting and posting the staff schedule, handling petty cash, and organizing calendar meetings
- Develop and update spreadsheets to track and analyze sales data, employee hours, product wastage, etc.
- Assist with planning, setup and tear down, as well as working weddings and events
- Safety Officer as of April 30th, 2024
Sales Associate
Stirling Farm Market
09.2020 - 09.2021
- Greeted customers and assisted with product questions, selections, and purchases
- Used POS system to track sales, refunds, phone orders, and gift card activations
- Performed cash, card, cheque, and invoice transactions to complete sales
- Checked identification from proof-of-age documentation for alcohol sales
Student Production Worker
CKF Inc
06.2018 - 08.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Carefully observed machinery to prevent overload and avoid malfunction
- Examined incoming product and compared to documentation for accuracy and quality
Education
Business Tourism -
Nova Scotia Community College
05.2023
Skills
- Written and verbal communication
- Time management
- Customer service
- Google Spreadsheets
- Organization and attention to detail
- Strong work ethic
- Adaptability
Certification
- WHMIS, 2021
- Clean Right & Serve Right, 2021
- Occupational Health & Safety, 2021
- Food Handlers, 2021
- Emergency First Aid Level 'C', 2021
- Mental Health First Aid, 2021
Timeline
Office Administrator/Hospitality Assistant
Benjamin Bridge Winery
05.2022 - Current
Sales Associate
Stirling Farm Market
09.2020 - 09.2021
Student Production Worker
CKF Inc
06.2018 - 08.2020
Business Tourism -
Nova Scotia Community College
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