Emily Zavala
San Dimas
Summary
Resourceful and dependable professional with a strong background in customer service, teamwork, and problem-solving across various industries. Recognized for excellent communication skills, adaptability, and a strong work ethic. Fluent in Spanish and proficient in time management, organization, and collaboration. Excited to bring value to a dynamic team and drive company success through consistent performance and a positive demeanor.
Overview
5
5
years of professional experience
Work History
Behavior Technician
112 W. Olive Ave.
01.2025 - Current
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Beauty Advisor
Ulta Beauty
05.2022 - Current
- Provided expert product knowledge and skincare consultations
- Engaged with customers to ensure satisfaction and product recommendations
- Collaborated with team for merchandising, training, and store upkeep
Behavior Technician
Behavior Highway
08.2023 - 12.2024
- Supported children with disabilities in developing motor, social, and communication skills
- Led public outings to promote community integration and safety awareness
- Delivered personalized behavior interventions and progress tracking
Cashier Assistant
Costco
10.2022 - 01.2023
- Assisted with customer purchases, bagging, and product location
- Handled customer concerns and ensured a smooth checkout experience
- Maintained clean, stocked displays throughout the store
Barista
Starbucks
11.2020 - 11.2022
- Crafted customized drinks while educating customers on menu offerings
- Processed mobile and in-store transactions efficiently
- Maintained a clean and well-stocked service area
Sales Representative
T.J. Maxx
06.2020 - 06.2021
- Managed product displays and supported department sales
- Provided cashier services and resolved customer inquiries
- Built positive customer relationships and promoted store loyalty
Education
Bachelor's in Psychology - Psychology
University of La Verne
La Verne, CA05-2026
High School Diploma - undefined
Bishop Amat Memorial High School
La Puente, CA05.2018
Skills
- Customer Service & Communication
- Team collaboration
- Proficient in prioritizing tasks
- Developmental skills facilitation
- Skilled in inventory management
- Spanish fluency
Additional Information
- Volunteer & Leadership: Choir leadership, fundraising event organizer, trip planner
- Character Traits: Compassionate, dependable, organized, collaborative, proactive
Timeline
Behavior Technician
112 W. Olive Ave.
01.2025 - Current
Behavior Technician
Behavior Highway
08.2023 - 12.2024
Cashier Assistant
Costco
10.2022 - 01.2023
Beauty Advisor
Ulta Beauty
05.2022 - Current
Barista
Starbucks
11.2020 - 11.2022
Sales Representative
T.J. Maxx
06.2020 - 06.2021
High School Diploma - undefined
Bishop Amat Memorial High School
Bachelor's in Psychology - Psychology
University of La Verne
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