Emily Yu
Communication Major At San Jose State University
Cupertino,CA
Summary
An enthusiastic and goal-oriented Communication major, interested in the field of Digital Communications. Has a passion for creating customer-focused content that inspires and drives engagement between businesses and consumers. By leveraging my knowledge, I hope to contribute to Cisco's mission of powering an inclusive future for all.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Speech Coach
San Jose State University
San Jose, California
01.2025 - Current
- Conduct weekly detailed assessments of tutoring sessions, identifying areas for tutees' improvement and developing targeted action plans.
- Build rapport with tutees by establishing an uplifting environment conducive to open dialogue about personal goals, challenges, strengths, and weaknesses in public speaking endeavors.
- Support tutees in crafting engaging speeches that effectively convey their key messages to target audiences.
- Collaborate with the directors and fellow tutors to determine how best to support student success.
Barista Trainer
Starbucks
Cupertino, California
05.2022 - 01.2025
- Successfully trained three new team members; enhanced their store operation skills (e.g., communication, time management, and problem-solving).
- Crafted handmade training guides for new team members; ensuring training sessions are effective, productive, and completed in a timely manner.
- Collaboratively worked closely with the store manager and shift supervisors to develop and facilitate weekly training plans for new team members.
- Contributed to achieving daily sales goals through consistent sampling, upselling, and promotional events.
- Conversant with the Starbucks mobile app; explained to customers the numerous benefits (e.g., decreased wait time, app-only promotions, and rewards program); increased the number of mobile app downloads in the store.
Education
Bachelor of Arts -
San Jose State University
San Jose, CA 08.2022 - 05.2026
Personal Learning -
Cisco Networking Academy
07.2021 - Current
Skills
Leadership
Networking
Critical Thinking
Time management
Communication
Collaboration
Organization
Writing & Research
Timeline
Speech Coach
San Jose State University
01.2025 - Current
Bachelor of Arts -
San Jose State University
08.2022 - 05.2026
Barista Trainer
Starbucks
05.2022 - 01.2025
Personal Learning -
Cisco Networking Academy
07.2021 - Current
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