Emily Wilson
Brackendale,BC
Summary
Motivated Waitress with experience serving customers in busy, fast passed restaurant. Recognized for customer service and positive attitude, as well as menu knowledge and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Server/Assistant Manager
Asteras Greek Taverna
09.2018 - 01.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
ABI Beauty
12.2017 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Dover Bay Secondary School
2013
Skills
- Safe Food Handling
- Guest Relations
- Order Accuracy
- High-volume Dining
- Full Service Dining
- Menu Memorization
- Positive and Friendly Attitude
- Attention to Detail
- Accurate Money Handling
Certification
Serving It Right - renewed 2020
References
Peter Paraskevopoulos - 2507160451
Patricia Harris - 6048489897
Timeline
Senior Server/Assistant Manager
Asteras Greek Taverna
09.2018 - 01.2024
Store Manager
ABI Beauty
12.2017 - 09.2018
High School Diploma -
Dover Bay Secondary School
Serving It Right - renewed 2020
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