Emily Willsie
Ladysmith,BC
Summary
A strong work ethic and exceptional customer service skills, excelled in multitasking and efficiently resolving customer complaints, enhancing dining experiences. Skilled in cash handling and fostering team collaboration, I quickly adapt to fast-paced environments, ensuring guest satisfaction. I am such a people person and love a good conversation.
Overview
3
3
years of professional experience
Work History
Server
Barnacle Barneys
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Dragon City Chinese Food
06.2022 - 01.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
High School Diploma -
Ladysmith Secondary School
Ladysmith, BC06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Customer service
- Service prioritization
- Shift management
- Customer feedback management
- People person
- Quick learner
- Team player
Languages
English
Full Professional
Timeline
Server
Barnacle Barneys
11.2024 - Current
Server
Dragon City Chinese Food
06.2022 - 01.2023
High School Diploma -
Ladysmith Secondary School
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