Emily Whyte
Stouffville ,Ontario
Summary
Dynamic Restaurant Manager with a proven track record at McDonald's, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and inventory management, boosting efficiency and reducing waste. Implemented innovative marketing and feedback systems, driving significant improvements in service quality and customer loyalty. Skilled in health code compliance and passionate about delivering exceptional dining experiences.
Overview
1
1
Certification
Work History
Restaurant Manager
Mcdonalds
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
NACC Personal Support Worker - PSW
CIMT College
Scarborough Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Food service background
- Employee retention
- Pre-shift walk-through
- Restaurant promotion management
- Customer service best practices
- Brand standards promotion
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Safe food handling
- Coaching and mentoring
- Critical thinking
- Money handling
- Calm and pleasant demeanor
- POS terminal operation
- Delegating assignments and tasks
- Customer retention
- Health code compliance
- Front of house management
- Sanitation
Languages
English
Full Professional
Certification
Food Handler ..WHIMIS...CPR AED certified
Timeline
Restaurant Manager
Mcdonalds
NACC Personal Support Worker - PSW
CIMT College