Emily White
San Jose,CA
Summary
Experienced community management professional prepared to drive impactful results. 6 Years working with LIHTC/HUD/affordable and market rate properties. Strong focus on team collaboration, adaptable to changing needs, and reliable in achieving goals. Skilled in conflict resolution, event planning, and community engagement. Known for excellent communication, leadership, and problem solving abilities.
Overview
11
11
years of professional experience
Work History
Assistant Community Director
FPI Management
10.2024 - Current
- Oversees the lease-up process for a new affordable housing development, achieving 100% occupancy within 2 months by partnering with local organizations, and coordinating outreach to income-eligible residents.
- Organize the referral, application and lease/ move in process, minimum 15 file approvals a week; and building completion of 180 unit Affordable Tax Credit Property
- Provides input into development of budget, preparing and reviewing monthly financial reports
- Managing client/owner/agency relationship by constantly meeting with owners/agents responding to owner requests as needed
- Supervisor of property staff, hiring, orienting , training , and managing performance according to company policies.
- Approve invoices from vendors, contractors/ service providers , also managing communication of vendors accounting and finding new vendors as needed
- Ensure compliance of risk management and meeting all reporting requirements e.g, Month End , Weekly Reports, Collection/Eviction Files etc.
Assistant Property Manager
WFH Management
06.2022 - 10.2024
- Collaborate with property manager in a 105-unit Low-Income Tax Credit HUD/PSH Senior Property while working with owners SCCHA
- Manage day-to-day operations; face of the office supervising a staff of 6, collaborating with regional management and owners to resolve tenant concerns and maintain 90% tenant satisfaction
- Organize files and Oversee tenant application processes, certifications, and annual re-certifications for over 100 residents
- Collaborate with property manager on budgets and financial reports including annual budgets, rent collection, invoice payments, monthly variance reports, aged delinquency reports, rent rolls, and financial and occupancy reporting
- Oversee maintenance staff ensuring, repairs and renovations standards and time-frame
- Conduct property inspections and prepare reports to ensure adherence to quality standards and safety regulations
Assistant Property Manager
WFH Management
06.2020 - 06.2022
- Collaborate with property manager in 150-unit Low-Income Tax Credit HUD/PSH Property with budgets and financial reports including annual budgets, CAM and tax reconciliations, monthly variance reports, aged delinquency reports, and rent rolls
- Complete initial and annual certifications, facilitate Housing Authority communications, Housing Authority Inspections, certifications, audits, and reports for all units onsite compliant with LIHTC/HUD policies and regulations
- Empower leasing professionals, and develop impactful prospect and resident interactions creating a strong office staff and presence resulting in 98.7% occupancy
- Regularly inspect property Improving resident satisfaction by 43%
- Enhanced relationships with owners, investors, and regional managers by completing all reports on time and in detail
- Directed maintenance staff of 4 overseeing time cards, purchase order systems, bids, and proposals
Leasing Agent
WFH Management
01.2019 - 06.2020
- Orchestrated interest in the community with 4 ads daily, touring the property with prospects, a positive greeting to the community
- Guided the applicant with the application, Move-in requirements, collecting all deposits and application fees, application, and move-in walk-through
- Drove the lease closing by highlighting the quality of the community and the amenities available
- Cultivated community wait-list of over 500 applicants, Logged all foot traffic, completed Follow-up, tracked all leads via ILM, and followed up with all prospects
- Administered Property Inspections, Move-in/Move-out, and gathered documentation for all certifications needed
Assistant Manager
T-Mobile
01.2018 - 12.2018
- Successfully on-boarded and trained over 20 team members, giving weekly coaching on product knowledge, model specs,
- Exceeded annual store goals by 57% , developing an efficient and composed team and efficiently sustained a 90% customer satisfaction rating
- Evaluated performance against goals and implemented appropriate development plans
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies; completed regular inventory counts
Sales Agent
T-Mobile
08.2016 - 01.2018
- Brought Customer Satisfaction Index levels from 6.7 to 9.8, maintaining for two years
- Exceeded annual sales goals by 36%
- Collaborated frequently with technical, product management, and service personnel to stay current on company offerings and business policies
- Documented customer interactions daily using SalesForce to capture data
- Resolving issues, troubleshooting, order management, post-sales follow-up, and customer relations
Receptionist
Rivershine Car Wash
01.2014 - 08.2016
- Greeted over 75 daily visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered more than 150 calls daily, resolving customer injuries, and customer issues, setting up appointments, setting up new accounts, receiving payments
- Sorted received and distributed mail correspondence between department, scheduled meetings for team
Education
High School Diploma -
JAMES LOGAN HIGH SCHOOL
Union City, CASkills
- LIHTC/HUD/Affordable regulations and compliance
- Strong communication and organization
- Budget planning
- Detail-oriented Multitasker
- Proficient in Yardi, Boston Post, Rent Cafe, Nexus
Timeline
Assistant Community Director
FPI Management
10.2024 - Current
Assistant Property Manager
WFH Management
06.2022 - 10.2024
Assistant Property Manager
WFH Management
06.2020 - 06.2022
Leasing Agent
WFH Management
01.2019 - 06.2020
Assistant Manager
T-Mobile
01.2018 - 12.2018
Sales Agent
T-Mobile
08.2016 - 01.2018
Receptionist
Rivershine Car Wash
01.2014 - 08.2016
High School Diploma -
JAMES LOGAN HIGH SCHOOL
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