EMILY WHEELER
Overview
10
10
years of professional experience
Work History
Unit Clerk
Fraser Health Authority
10.2024 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
Reception/ Physiotherapist Assistant
West Coast Kinesiology & Physiology
03.2023 - 07.2023
- Patient intake, answering phones, and all basic clerical duties (filing, scanning & uploading patient charts etc.) scheduling patients using Janeapp, setting up and taking down rooms between patients, as well as maintaining levels of cleanliness in the clinic and assisting physiotherapists whenever necessary
Medical Office Assistant
Okanagan Skin Care Centre
02.2021 - 12.2022
- Patient intake, filling out appropriate medical information and filing it accordingly
- Answering a multi-line phone system, as well as maintaining patient charts and keeping up to date photographs of patients on file
- Setting up equipment in rooms and preparing injections in a sterile manner
- Cleaning rooms out once patients were done & taking their payment
- Experience with a multitude of computer platforms including Sage and Accuro
Patient Ambassador
Valley Medical Laboratories
08.2020 - 11.2020
- Short term position at Valley Medical Laboratories during the COVID-19 pandemic to assist with filtering traffic into and out of the labs, assuring patients entering the labs are not exhibiting signs of COVID
- Understanding and marking patient records accordingly, as well as receiving, and labeling samples from patients
Administrative Assistant
Frilly Lilly
10.2017 - 05.2019
- Scheduling client appointments for specific estheticians, taking phone calls, cleaning and repackaging equipment according to standard, maintaining levels of cleanliness in the spa, and general cash related tasks (tip outs, counting & matching till, recording sales in excel)
Barista
Starbucks
06.2015 - 07.2016
- Preparing drinks up to standard, counting & ordering stock, picking up supplies and providing great customer service
Reception/Administrative Assistant
Believe Fit
11.2014 - 05.2015
- Taking phone calls, setting up meetings, assisting customers, ordering stock as well as taking inventory, dealing with cash outs and deposits
Education
Hospital Unit Clerk Certification -
Bow Valley College
01.2023
Skills
- Extensive customer service experience, able to utilize strong communication skills to work in a team environment or independently
- Experience with payment processing and collection
- Comfortable dealing with a multi-line phone system
- Technical proficiencies include: Jane App, Sage, Accuro, Excel, Microsoft, and MEDITECH
- Strong knowledge of medical terminology, Doctors orders, chart updating, patient screening, and medical records management
Timeline
Unit Clerk
Fraser Health Authority
10.2024 - Current
Reception/ Physiotherapist Assistant
West Coast Kinesiology & Physiology
03.2023 - 07.2023
Medical Office Assistant
Okanagan Skin Care Centre
02.2021 - 12.2022
Patient Ambassador
Valley Medical Laboratories
08.2020 - 11.2020
Administrative Assistant
Frilly Lilly
10.2017 - 05.2019
Barista
Starbucks
06.2015 - 07.2016
Reception/Administrative Assistant
Believe Fit
11.2014 - 05.2015
Hospital Unit Clerk Certification -
Bow Valley College
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