Emily Ward
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and streamline operations through effective team collaboration. Successfully managed cash handling processes, ensuring accuracy and compliance while fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Daybreak Restaurant
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Assisstant Manager
NoFrills Grocery
02.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, reducing discrepancies, and conducted regular audits to ensure compliance with company policies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
GED -
Seneca College of Applied Arts And Technology
North York, None07-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Safe food handling
- Relationship management
Certification
- Joint Health and Safety Certification
- Food Handler Certification
- Smart Serve Certification
Timeline
Server
Daybreak Restaurant
01.2023 - Current
Assisstant Manager
NoFrills Grocery
02.2021 - 12.2023
GED -
Seneca College of Applied Arts And Technology
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