Emily Walton
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchandiser
Complete Merchandising Solutions
06.2022 - 02.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Call Center Agent
Zedd Customer Solutions
05.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Fashion Associate
Walmart
11.2019 - 08.2020
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
Cashier/Personal Shopper
Chartrands, YIG
06.2016 - 07.2019
- Operating the cash register, computers, payment processing equipment and scanners in the store, as well as itemize and total the purchases made by customers
- Accurately and efficiently complete all sales transactions and maintain proper cash handling
- Built relationships with customers to encourage repeat business.
- Greeting Customers in a positive manner when they are entering or leaving the store
- Listening to Customers' needs to ensure questions and concerns are answered
- Efficiently processing sales and wrapping, bagging, or boxing merchandise for Customers; offering Customer carry-outs
Family Babysitter
Stacey A
06.2016 - 10.2016
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Planned fun outings and educational activities to keep children entertained.
Education
Diploma - Practical Nursing
Canadore College
North Bay 09.2023
High School Diploma -
Temiskaming District Secondary School
New Liskeard06.2020
Skills
- POS Systems and Ordering Platforms
- Product Merchandising
- Guest Satisfaction
- Product Knowledge
Certification
N95 Respiratory fit-test CPI Nonviolent Crisis Intervention CPR Level CLANGUAGES Bilingual (English/French)Page 2 of 2
Languages
Proficient in French and English
Timeline
Merchandiser
Complete Merchandising Solutions
06.2022 - 02.2023
Call Center Agent
Zedd Customer Solutions
05.2021 - 09.2021
Fashion Associate
Walmart
11.2019 - 08.2020
Family Babysitter
Stacey A
06.2016 - 10.2016
Cashier/Personal Shopper
Chartrands, YIG
06.2016 - 07.2019
Diploma - Practical Nursing
Canadore College
High School Diploma -
Temiskaming District Secondary School
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