Emily Wade

Performs a variety of office and student support duties such as scheduling appointments, following up with students regarding any issues and concerns, and assisting with collecting data

Assists with designing, creating, and editing a variety of materials and information resources

Works with Counselors, Faculty, Staff, Financial Aid, Tutoring, Disability Support Programs and Services, and other on-campus program partners to connect students with services that would enhance their college experience and success

• Supported executive staff with well-prepared reports, presentations, and meeting materials.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Handles continuous inbound telephone volume.

Identifies the purpose of the member's call and processes the call according to the appropriate script.

Provides facility and provider information and some laboratory results, makes and cancels appointments, transfers members to Advice Nurses, intakes information from members, and composes messages for providers.

Resolves problems with facility teleservice teams.

Effectively processes calls in a systematic and organized manner following Call Center scripts, policies and procedures.

PACS Image Database Management: Responsible for organizing, reviewing, troubleshooting, pre-fetching, importing of outside studies

Exception resolution, including the merging, and editing of patient information and studies.

Responsible for reviewing quality assurance reports and resolving unread reports.

Responsible for handling requests for copies, films and/or CD of patient records.