Emily Vaughan
Ridgeway,ON
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Service Support Specialist
GroupQuest Benefits Resources Inc.
04.2021 - Current
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Research & troubleshooting reporting errors
- Maintained high customer satisfaction standards to meet or exceed targets.
- Track and update licensing information
- Collect and distribute insurance usage data
Museum Services
Town Of Fort Erie
05.2019 - 09.2020
- Data entry & cataloguing
- Managing front desk and calls
- Managing volunteers
- Manning the gift shop
- Daily cleaning
Education
Bachelor of Arts -
University of Guelph
Guelph, ON02-2024
Skills
- Multitasking and organization
- Records management
- Data processing
- Data entry
- Team collaboration
- Customer consulting
Languages
English
Native or Bilingual
Timeline
Service Support Specialist
GroupQuest Benefits Resources Inc.
04.2021 - Current
Museum Services
Town Of Fort Erie
05.2019 - 09.2020
Bachelor of Arts -
University of Guelph
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