Emily Vandre
Kelowna
Summary
I am an responsible, extroverted individual with 10+ years of customer service. Professional with strong organizational and leadership skills, prepared for management role. Experience in team collaboration and driving results, ensuring adaptability to changing needs. Skilled in project coordination, communication, and problem-solving. Known for reliability and focus on achieving successful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jr. Assistant Manager
LaVieenRose
05.2023 - Current
- Managing area zoning to employees to assure they're assisting guests as well as tasking in designated zones.
- Applying targets for the associates to accomplish throughout their shift. Achieving our targeted sales and stats to make our monthly goals.
- Having excellent customer service, offering a personalized one on one shopping experience and being a support person to customers that go through experiences in all different aspects.
- Processing online orders and transfers.
- Filing important documents, Sending off emails and receiving and talking phone calls to customers and head office.
Front of House
Ok Corral
11.2023 - 05.2024
- Cash handling and greeting customers as they enter the bar
- Scanning ID to ensure all customers are above 19+ and to ensure no one is banned to make everyone's safety a priority
Cash Manager and Team Leader
McDonalds
09.2015 - 03.2021
- Delivered outstanding customer service with additional responsibilities of communicating and having interpersonal skills
- Handling and crafting food with fresh and good quality ingredients while applying targeted times, to assure the customer's satisfactions
- Collecting money after every employee was working till
- At the end of the shift, reassuring that our numbers are adding up to all receipts for online log and deposit drops
- Coordinating events every year to support charity involving the community
Education
High School Diploma -
Rutland Senior Secondary
Kelowna06-2018
Skills
- Leadership qualities
- Staff training and development
- Recruitment and hiring
- Task delegation
- Employee engagement
- Adaptability and flexibility
Languages
English
American Sign Language
Certification
- Future Employment Training
- Mind Body Soul Regulation Training
- OFA Level 1
- WHMS
- Super Host
- Food Safe
Timeline
Front of House
Ok Corral
11.2023 - 05.2024
Jr. Assistant Manager
LaVieenRose
05.2023 - Current
Cash Manager and Team Leader
McDonalds
09.2015 - 03.2021
High School Diploma -
Rutland Senior Secondary
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