Emily Valencia
Madera
Summary
Current Program Assistant with 4+ years of experience in customer service/administrative work. Recognized for strong team collaboration and ability to adapt to changes. Skilled in Microsoft Applications, CalSAWS, multi-tasking, and streamlining administrative processes. Recently given the responsibility to process child care reimbursements.
Overview
4
4
years of professional experience
Work History
Program Assistant I
Madera County Department of Social Services
Madera, CA
08.2025 - Current
- Cross-functional communication between departments to streamline case management processes and ensure projects are conducted in a timely manner, including data entry, the completion of 100+ case route slips and 100+ child care reimbursements monthly
- Maintaining several calendars, tracking logs, spreadsheets, case files, and records for Child Care, Vocational Education (VOC-ED), and Welfare-to-Work (WTW) to improve tracking and generate data
- Responding to clients in office and via phone in English and Spanish regarding Child Care, WTW, and VOC-ED, enhancing customer service experience
- Assisting with scheduling 100+ appointments for orientation/appraisals, re-engagement, and 1:1 appointments
- Providing administrative support to my team and other supervisors for multiple programs to improve efficiency and retrieve documents as necessary from CalSAWS
- Handle incoming and outgoing mail, reviewing 50-100 documents weekly for accuracy and consistency prior to approval and distribution
- Generate MAD 601s for supervisors and lead workers and deliver them to Staff Development in a timely manner.
- Revise child care training materials for staff amidst changes, keeping up to date with legislation such as All County Letters (ACLs) and Child Care Bulletins (CCBs)
Voting Center Representative
County-Clerk Recorder’s Office
Madera, CA
10.2024 - 11.2024
- Enforced and adhered to federal and state laws to ensure compliance, data integrity, and accurate documentation
- Compiled voter registration data, verified eligibility, and processed ballot documentation
- Coordinated setup, operation, and troubleshooting of voting equipment to ensure smooth and efficient elections
Student Assistant, Clerical
College of Architecture and Environmental Design
Cal Poly, San Luis Obispo, CA
09.2021 - 03.2024
- Maintained and analyzed student caseload data, processed electronic forms, and ensured accuracy of academic records using Microsoft Applications and Adobe Sign
- Responded to student inquiries through phone, email, and in person, enhancing customer service
- Compiled and updated confidential student records in compliance with privacy regulations
- Scheduled 1:1 student meetings for registration and academic advising; updating calendars to improve tracking and ensure deadlines are met
- Trained new student assistants on office protocols and software applications for improved productivity
Education
Master of Arts - Public Administration
California State University, Fresno
Fresno, CA05-2026
Bachelor of Arts - Political Science
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA03-2024
Skills
- Communication (Written and Verbal)
- Problem Solving
- Project Management
- Customer Service
- Programs (Microsoft Applications, CalSAWS, Adobe Sign)
- Teamwork
Timeline
Program Assistant I
Madera County Department of Social Services
08.2025 - Current
Voting Center Representative
County-Clerk Recorder’s Office
10.2024 - 11.2024
Student Assistant, Clerical
College of Architecture and Environmental Design
09.2021 - 03.2024
Master of Arts - Public Administration
California State University, Fresno
Bachelor of Arts - Political Science
California Polytechnic State University, San Luis Obispo