Emily Tratt
Summary
Hi! My name is Emily.
I am an experienced, organized and detail-oriented Administrator with a strong background in Customer Service. I have excellent command of English language with outstanding interpersonal skills. I'm experienced in managing procedures in fast-paced settings, using priority-setting skills to meet objectives and multi-tasking a wide range of responsibilities. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a strong willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Recruitment Coordinator
Ginger Desk
02.2023 - 09.2023
- Responsible for searching for like-minded, value-aligned individuals to join a thriving team of woman
- Coordinated incoming job requisitions and applications
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Conducted interview with potential candidates
- Reported to Director of People and CEO
- Scheduled and conducted 2-5 interviews each week during hiring cycle
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Virtual Assistant
Ginger Desk
02.2021 - 05.2023
- Oversaw administrative and practice details of multiply physician and health practitioners at once
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Maintained electronic medical records software
- Scheduled appointments
- Email management
- Responded to tasks and email consistently and quickly
- Reported directly to Virtual Office Manager, Director of People and CEO in a prompt manner
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Ordered gifts for clients for holidays and in recognition of special accomplishments
Office Administrator & Bookkeeper
Wintermere Sod Growers Inc
01.2014 - 01.2020
- Performed daily clerical duties, maintained accurate bookkeeping records, and ordered and maintained inventory
- Handled quantities of cash, cheques, and processed payments for debit/credit sales
- Provided administrative support to meet customer needs
- Successfully processed orders over the phone, email and in person, handled customer inquiries and complaints effectively and efficiently
- Conducted file management and implemented organizational systems
- Responsible for social media accounts
- Willing and able to learn new computer programs.
Customer Service Representative
Lush Cosmetics
01.2015 - 01.2017
- Used expert communication skills to determine & fulfill customer's needs
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer service POS, sales & inventory management
- Built customer loyalty through fostering stronger relationships
- Maintained high level of product knowledge.
Customer Service and Barista
Merchants of Green Coffee
01.2014 - 01.2015
- Prepared specialty espresso beverages, provided coffee history and production knowledge to customers and customer service in brick and mortar shop and at in outdoor Farmers Markets
- Promoted Green programs related to renewable energy and managed product ordering and inventory.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Baker
Yummy Stuff
01.2009 - 01.2014
- Provided front line customer service in retail store and responsible for all baking production and staff supervision
- Successfully managed kitchen duties, product inventory control and prepared all cakes, cupcakes, tarts and cookies
- Provided creative input for monthly features, and baked specialty items including gluten and peanut-free baked goods
- Training and mentored new staff using leadership skills.
Education
Biology
George Brown College Continuing Education
Toronto2010
Culinary Arts
George Brown College
Toronto2007
Certificate - Food Handlers Certificate, WHIMS Training, CPR
Food Safety Training
2007
Skills
- Human Relations
- Adaptive and Creative
- Customer Experience and Satisfaction
- Business and Office Administration
Timeline
Recruitment Coordinator
Ginger Desk
02.2023 - 09.2023
Virtual Assistant
Ginger Desk
02.2021 - 05.2023
Customer Service Representative
Lush Cosmetics
01.2015 - 01.2017
Office Administrator & Bookkeeper
Wintermere Sod Growers Inc
01.2014 - 01.2020
Customer Service and Barista
Merchants of Green Coffee
01.2014 - 01.2015
Baker
Yummy Stuff
01.2009 - 01.2014
Biology
George Brown College Continuing Education
Culinary Arts
George Brown College
Certificate - Food Handlers Certificate, WHIMS Training, CPR
Food Safety Training
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