Emily Toso
Strathroy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative, Building
The City Of London
06.2023 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Temporary Labourer Water Operations
City Of London
03.2023 - 06.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performing activities related to construction, maintenance, and repair of water infrastructures.
Medical Office Coordinator
Hope Cosmetics
05.2021 - 03.2023
- Created and maintained medical records from time of admission through patient discharge.
- Updated and maintained schedules for patients
- Processed nightly bills, checks and vendor payments, maintaining detailed records and receipts.
- Solved customer challenges by offering relevant products and services.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
Server
The Keg Steakhouse + Bar London South
05.2018 - 05.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
Sever and Events Server
The Ritz-Carlton, Toronto
11.2014 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executed synchronized meal service simultaneously serving multiple guests.
- Serviced VIP clientele, providing exponential Ritz-Carlton Service and Forbes Costumer Service training for each guest.
Education
Certificate of Medical Esthetics -
George Brown College
Toronto, ON04.2016
Business Administration Diploma -
Niagara College Canada
Niagara Falls, ON09.2011
Skills
- Product Knowledge And Sales
- Guest Services Expertise
- Professional Demeanor
- Attention to Detail
- Guest Relations Management
- Costumer Outreach
- Operational Requirements
- Patient Data Management Systems
- Clerical Support
- Payroll Administration
- Invoice Statements
Timeline
Customer Service Representative, Building
The City Of London
06.2023 - Current
Temporary Labourer Water Operations
City Of London
03.2023 - 06.2023
Medical Office Coordinator
Hope Cosmetics
05.2021 - 03.2023
Server
The Keg Steakhouse + Bar London South
05.2018 - 05.2019
Sever and Events Server
The Ritz-Carlton, Toronto
11.2014 - 03.2017
Certificate of Medical Esthetics -
George Brown College
Business Administration Diploma -
Niagara College Canada
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