Emily Toso
Strathroy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative, Building
The City Of London
London, ON
06.2023 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Temporary Labourer Water Operations
City Of London
London, ON
03.2023 - 06.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performing activities related to construction, maintenance, and repair of water infrastructures.
Medical Office Coordinator
Hope Cosmetics
London Ontario
05.2021 - 03.2023
- Created and maintained medical records from time of admission through patient discharge.
- Updated and maintained schedules for patients
- Processed nightly bills, checks and vendor payments, maintaining detailed records and receipts.
- Solved customer challenges by offering relevant products and services.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
Server
The Keg Steakhouse + Bar London South
05.2018 - 05.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
Sever and Events Server
The Ritz-Carlton, Toronto
11.2014 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executed synchronized meal service simultaneously serving multiple guests.
- Serviced VIP clientele, providing exponential Ritz-Carlton Service and Forbes Costumer Service training for each guest.
Education
Certificate of Medical Esthetics -
George Brown College
Toronto, ON04.2016
Business Administration Diploma -
Niagara College Canada
Niagara Falls, ON09.2011
Skills
- Product Knowledge And Sales
- Guest Services Expertise
- Professional Demeanor
- Attention to Detail
- Guest Relations Management
- Costumer Outreach
- Operational Requirements
- Patient Data Management Systems
- Clerical Support
- Payroll Administration
- Invoice Statements
Timeline
Customer Service Representative, Building
The City Of London
06.2023 - Current
Temporary Labourer Water Operations
City Of London
03.2023 - 06.2023
Medical Office Coordinator
Hope Cosmetics
05.2021 - 03.2023
Server
The Keg Steakhouse + Bar London South
05.2018 - 05.2019
Sever and Events Server
The Ritz-Carlton, Toronto
11.2014 - 03.2017
Certificate of Medical Esthetics -
George Brown College
Business Administration Diploma -
Niagara College Canada