Emily Torres
Benicia
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Costumer Experience Specialist
Bowlero Lanes
02.2023 - 10.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Cashier Receiver
Burlington Coat Factory
10.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Brown's Valley Dry Cleaners
01.2022 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Boatswains Mate
United States Navy, USN
01.2008 - 10.2013
- Supported vessel''s mission readiness through diligent maintenance of life rafts, life jackets, and other lifesaving equipment.
- Implemented security measures throughout the ship, contributing to a secure environment for both crew members and sensitive information.
- Conducted regular drills to maintain proficiency in firefighting, first aid, man overboard recovery, and abandon ship procedures among the crew.
- Reduced potential hazards by swiftly identifying and reporting any unsafe conditions or damaged equipment to the proper authorities.
- Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
Education
Associates Human Services - Human Services
Solano Community College
Fairfield, CA12-2026
Skills
- CRM software
- Client advocacy
- Data entry
- Teamwork and collaboration
- Understanding customer needs
- POS systems and ordering platforms
- Quality control
- Trend monitoring
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Cash management
Certification
Youth Mental Health First Aid USA
Timeline
Costumer Experience Specialist
Bowlero Lanes
02.2023 - 10.2023
Cashier Receiver
Burlington Coat Factory
10.2022 - 04.2023
Store Manager
Brown's Valley Dry Cleaners
01.2022 - 10.2022
Boatswains Mate
United States Navy, USN
01.2008 - 10.2013
Associates Human Services - Human Services
Solano Community College
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